[Hiring] User Enablement & Adoption Specialist @Amplify

Role Description

This User Enablement & Adoption Specialist will be responsible for the day-to-day operations, training, and documentation of internal applications used by Amplifiers, with a strong focus on Amplify’s AI initiatives, including rollouts, change management, evaluation, and sustainment.

This role partners closely with business stakeholders, development teams, and cross-functional departments to ensure systems are effectively adopted and aligned with organizational goals.

• Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions.
• Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify, driving end-to-end rollouts, facilitating hands-on training, creating documentation and usage guidelines, and establishing best practices to ensure data integrity and reliable outputs.
• Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets and ensuring a positive user experience, while focusing on root cause analysis to prevent future challenges.
• Build and maintain strong working relationships with internal employees, software providers, and third-party vendors.
• Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements (particularly AI-related), and identify opportunities to improve both technical systems and user adoption.
• Collaborate with the Business Systems organization to align and enhance internal applications in support of organizational goals.
• Facilitate change management activities related to application rollouts, updates, enhancements, bug fixes, and patches.
• Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity.
• Operate effectively in a dynamic, fast-paced environment with evolving priorities.
• Provide training and mentorship to end users and subject matter experts on application usage and best practices.

Qualifications

• Proven ability to partner with senior leadership and align technology adoption with long-term business goals. Should be comfortable presenting "business cases" for new tools rather than just teaching people how to use them.
• Experience working with a mix of in-person, remote, and offshore teams.
• Mastery in troubleshooting, maintaining, and supporting application integrations. Identify the root causes of issues and the ability to solve them with proven strategies.
• Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs.
• 5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology.

Requirements

• 5+ years of experience supporting SaaS platforms, including Okta Admin and Google Admin Console/Gemini.
• Experience with Agile methodologies and best practices.
• Ability to quickly learn and adapt in a dynamic environment.
• Strong communication and stakeholder management skills.
• Ability to collaborate across multiple lines of business to support long-term organizational goals.

Benefits

• Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs.
• The gross salary range for this role is $80,000 - $90,000.
• This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.