[Hiring] User Adoption Specialist (Operations) @InterVarsity Christian Fellowship

Role Description

To advance the purpose of InterVarsity, this position will play a critical role in moving InterVarsity staff from access to genuine engagement with the student data app. Positioned at the intersection of technology, field ministry, and organizational change, this contract role leads the user adoption strategy across three high-stakes ministry windows: the summer pilots, Fall New Student Outreach, and January New Student Outreach.

The Specialist works closely with the student data project team, field leadership, and Gloo — and in close coordination with the UX Specialist to ensure that field friction signals move quickly from the pilot floor to product improvement. This role is grounded in a deep understanding that trust — not training — is the primary lever for adoption in our context. Success is measured not by logins or training completions, but by whether field staff genuinely change how they track and serve students.

Qualifications

• Annually affirm InterVarsity’s Statement of Faith and abide by InterVarsity’s Code of Conduct for the duration of the contract.
• Bachelor’s degree in organizational development, communications, adult learning, ministry leadership, or a related field; or equivalent demonstrated experience.
• Minimum 3 years of experience in user adoption, change management, technology implementation, or organizational development — ideally within a nonprofit, church, or para-church organization.
• Familiarity with or ability to quickly learn InterVarsity’s field ministry rhythms, including NSO, semester cycles, and the role of Campus Staff Ministers and Area Directors.
• Strong relational and facilitation skills; able to build trust with field staff who may approach new technology with skepticism.
• Demonstrated ability to handle sensitive data governance and staff trust concerns with discretion and pastoral sensitivity.
• Familiarity with structured change management frameworks (e.g., ADKAR/Prosci, Kotter); Prosci certification a plus.
• Experience designing and running structured feedback processes — pulse surveys, debriefs, or focus groups — and translating findings into actionable adjustments.
• Analytical ability to distinguish between usage metrics and genuine adoption signals; familiarity with leading indicator frameworks is a plus.
• Ability to create concise, accessible user resources (quick-start guides, FAQs, role-based reference materials) for a non-technical field audience.
• Collaborative working style; able to operate effectively with a cross-functional team including product, field leadership, and an external technology partner (Gloo).

Requirements

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world.
• Pursue growth in user adoption methodology, adult learning principles, and field ministry dynamics relevant to InterVarsity’s campus staff context.
• Readiness Assessment: Conduct a baseline assessment of field staff readiness, data literacy, and existing workflow habits across pilot regions before the summer pilot opens.
• Activation Moment Definition: Collaborate with the project team to define the specific in-app action that constitutes a staff member’s first meaningful win.
• Role-Based Onboarding: Design differentiated onboarding pathways for Campus Staff Ministers, student leaders, and Area Directors.
• Power User Recruitment: Identify and equip 2–3 Peer Champions per pilot region.
• Staff Conference Soft Launch: Coordinate user adoption activities at Staff Conference 2027.
• Leading Indicator Tracking: Establish and monitor adoption leading indicators throughout each pilot window.
• Resource Development: Create and maintain concise, role-differentiated user resources.
• UX Partnership: Work in tandem with the User Experience Specialist.
• Pulse Feedback Cadence: Design and administer brief mid-pilot pulse checks.
• Peer Recognition: Implement a weekly spotlight practice during pilot windows.
• Workflow Integration: Assist staff in anchoring app use to existing rhythms.
• Rollout Readiness: Apply learnings from summer pilots to shape the adoption strategy for Fall and January NSO.
• Field Coordination: Partner with Area Directors and regional leadership.
• Adoption Threshold Monitoring: Track team-level adoption rates.
• Guardrail Governance: Facilitate the process by which pilot participants exercise visible control over data governance guardrails.
• Pilot Debriefs: Lead structured learning debriefs at the close of each pilot window.
• Healthy User Standards: Collaborate with the steering committee to define and document what a “healthy user” looks like.
• Risk Monitoring: Proactively identify adoption risks.
• Adoption Reporting: Prepare clear, accessible adoption summaries.
• Knowledge Transfer: Document adoption strategies and onboarding materials.

Benefits

• 403(b) Retirement Savings Plan
• 403(b) matching contributions
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible work schedule
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance