[Hiring] US Healthcare Staffing Operations Operator @Rooted Talents

Role Description

We are seeking a reliable and highly responsive Operations Operator to support after-hours and real-time staffing operations. This role serves as the primary communication point between healthcare facilities, external clinical staff, and internal management during assigned shifts. A strong sense of urgency, excellent English communication, and the ability to manage time-sensitive situations are critical.

• Handle all inbound calls and text messages related to:
  • Shift needs, confirmations, and cancellations
  • Call-offs, no-shows, and urgent staffing situations
  • General concerns or issues arising during the shift
• Handle all inbound calls and text messages related to:
  • Healthcare facilities
  • External employees (CNAs, nurses, healthcare staff)
  • Internal CMS managers and branch leadership
• Monitor and actively participate in group text threads with clients and field staff
• Escalate critical issues promptly, including:
  • Workers’ compensation notifications
  • Incident or compliance-related concerns
  • Coverage failures or high-risk situations
• Maintain accurate communication handoffs and updates for management
• Ensure fast, professional, and clear responses at all times during assigned shifts
• Support additional operational tasks as needed based on real-time business demands

Qualifications

• Excellent spoken and written English
• Experience in healthcare staffing, dispatch, call center, or operations support
• Strong sense of urgency and responsiveness
• Experience handling high-volume calls and text-based communication
• Ability to manage stressful, time-sensitive situations calmly
• Must use own equipment, including:
  • Computer or laptop
  • Reliable high-speed internet
  • Headset
  • iPhone (required for group messaging)
• Comfortable working flexible schedules and shifts that may change weekly
• Ability to follow escalation protocols and internal communication guidelines

Preferred Qualifications

• Familiarity with on-call or after-hours operations
• Background supporting U.S.-based clients or businesses
• Strong organizational and multitasking skills

Benefits

• Compensation: $6/hr
• Remote: Philippines-Based Independent Contractor
• Schedule: Full Time, US Business Hours preferred

Company Description

We are a healthcare staffing agency that connects qualified nurses and allied health professionals with hospitals, long-term care facilities, clinics, schools, and other healthcare organizations across the southeastern United States.