[Hiring] Unsheltered Approach Lead @City of Durham

Role Description

Fundamentally, the Unsheltered Approach Lead will be at the center of ending unsheltered homelessness in Durham. They will lead the charge to achieve Functional Zero on unsheltered homelessness and play the key project management and coordination role on the unsheltered approach outlined in the Strategic Framework to Prevent and End Homelessness.

• Implement the envisioned unsheltered approach as outlined in the Strategic Framework.
• Work closely with team members, homelessness providers, and other agencies to develop a consistent and practical application of the approach.
• Leverage national learning and experts from other cities to surface and implement best practices on unsheltered approaches.
• Project manage the unsheltered approach, inclusive of each phase:
• Phase 1: Resource preparation, working with landlord engagement services and others to identify financial resources and units available for neighbors.
• Phase 2: Housing sprint, assisting neighbors living in encampments through the housing process rapidly.
• Phase 3: Encampment resolution and monitoring, ensuring resolved encampments remain resolved.
• Facilitate encampment-specific case conferencing with providers.
• Work with homelessness providers and outreach teams to build By Name Lists (BNL).
• Identify and advocate for solutions needed on an individual level for those experiencing unsheltered.
• Monitor the effectiveness of resolution work to ensure those in interim housing are gathering documents needed for permanent housing.
• Produce weekly reporting of encampment monitoring and pre-post resolution monthly summaries.
• Develop training curriculums, procedures, and best-practice briefs for service providers around encampment resolution.

Qualifications

• Bachelor’s degree in public health, public policy, social work, or another related field.
• Two years of professional program administration and/or analytical experience in area of assignment.
• Significant experience and training in project management.
• Experience in case conferencing, case management, homelessness systems, or a related field.
• A track record of demonstrating initiative and sound judgment when handling ambiguity.
• A commitment to and interest in the core mission of the HOPE team: to end homelessness in Durham.
• A commitment to equity, which could include cultural sensitivity and equity trainings.
• Flexibility and openness to programmatic changes in a rapidly scaling department.
• Knowledge and experience with service delivery documentation, like HUD standards, HIPAA/Confidentiality standards, utilization review, and data management.

Requirements

• Significant experience with case conferencing in the context of homelessness systems.
• Deep familiarity with the Built for Zero case conferencing process.
• Expertise in principles and practices of program development, administration, and policy development.
• Strong analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Experience preparing concise administrative and financial reports.
• Familiarity with Durham health systems and community resources/services for various needs.
• Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.
• A commitment to, knowledge of, and affection for Durham and its communities.
• Relevant lived experience in addition to professional experience.