[Hiring] Unified Communications Analyst @Dane Street, LLC

Role Description

The Unified Communications Analyst is Dane Street’s Subject Matter Expert for VoIP, telephony, and digital communications. This position owns the day-to-day administration, health, and performance of the company’s phone and communications platforms, built on Zoom Phone and Zoom Workplace Business Plus.

• Monitor usage across the organization and validate the accuracy of telephony data.
• Provide clear reporting and recommendations for Business Department leads.
• Act as the go-to resource for questions on phone metrics, call flows, and pain points.
• Partner closely with the Training team to equip front-end employees with accurate job aids, process documents, and instructions.
• Act as the primary liaison to Dane Street’s Zoom-provided Implementation and Support partner.
• Scope, coordinate, and validate engineering work and mass changes while upholding HIPAA, HITRUST, and Dane Street Policies.

Qualifications

• A Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems (CIS), or Network Engineering is preferred.
• 5+ years of experience in Unified Communications, Telecommunications, or VoIP administration is required.

Requirements

• Hands-on administration experience with Zoom Phone and Zoom Workplace.
• Experience with call center or call queue operations, including telephony reporting and performance metrics.
• Experience with PolyAI and/or Gong.
• Working knowledge of SIP, QoS, call routing, and basic network concepts.
• Experience managing relationships with implementation partners and vendors.
• Business experience in a healthcare and/or insurance setting.

Benefits

• Collaborative remote culture.
• Professional growth opportunities.
• Meaningful work supporting the healthcare industry.
• Comprehensive benefits including medical, dental, and vision coverage.
• Voluntary life insurance options for you, your spouse, and your children.
• Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Basic life insurance, short-term disability, and long-term disability coverage at no cost.
• Generous paid time off policy.
• 401k plan with a company match.
• Apple equipment and a media stipend for remote workspace.

Company Description

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.