[Hiring] Underground Utility Protection Coordinator @Lumos

Role Description

Lumos is looking for a full-time Underground Utility Protection Coordinator! Are you excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we are harnessing our technology to the best of our ability - ensuring employees have the necessary skills and knowledge to drive innovation and operational excellence?

What You'll Do:

• Receive, review, and process incoming 811 locate tickets within required response times.
• Coordinate utility locating activities with internal field teams and third-party locating vendors.
• Prioritize emergency and high impact locate requests to minimize service disruptions and infrastructure damage.
• Maintain accurate records of locate requests, responses, markings, and completed work in tracking systems.
• Monitor ticket volumes, aging, and compliance metrics to ensure SLA adherence.
• Communicate with construction crews, contractors, municipalities, and customers regarding locate statuses and conflicts.
• Investigate damage incidents and assist with root-cause analysis and reporting.
• Ensure compliance with state one-call laws, and Lumos damage prevention policies.
• Generate reports related to locate performance, damages, ticket trends, and operational KPI’s.
• Escalate unresolved conflicts, missed locates, or risk-related issues to leadership promptly.

Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal skills.
• Demonstrated analytical thinking, problem solving, and conflict resolution skills.
• Solid MS Office skills (Word, PowerPoint, SharePoint, Outlook, Excel).
• Attention to detail.
• Data analysis; Identification of concerns and opportunities.
• Ability to prioritize multiple deadlines.
• Team collaboration skills.
• Data tracking and reporting experience preferred.
• Customer Service experience required.
• Safety and compliance mindset preferred.

Requirements

• High School diploma required. Education in construction management, GIS, utility management, or equivalent experience preferred.
• 2+ years of experience in utility coordination, telecommunications, construction, or underground infrastructure operations preferred.
• Strong organizational and time management skills required.
• Understanding of key business operations within Fiber Construction Technologies is highly desirable.
• Working experience managing multiple vendors and stakeholders.
• Experience auditing business processes and GIS/fiber databases to identify data quality concerns, process gaps, and opportunities for improvement.
• Knowledge of GIS mapping systems and utility locate software preferred.
• Familiarity with state utility damage prevention regulations.
• Knowledge of 811/One-Call processes and underground utility locating practices.
• Experience working with contract locating vendors.

Physical Requirements

• Frequent sedentary periods using computers, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.