[Hiring] UASC and Care Leaver Repairs and Maintenance Coordinator @Clearsprings Ready Homes Limited

Role Description

The UASC and Care Leaver Repairs and Maintenance Coordinator is responsible for ensuring that accommodation used by Unaccompanied Asylum-Seeking Children (UASC) Children in Need, Children in Care, and Care Leavers remains safe, well-maintained, and compliant with property standards, regulatory requirements, and contractual expectations.

• Oversee the full lifecycle of defect reporting.
• Ensure accountability, high-quality repairs, and timely responses.
• Act as the first point of contact for reporting defects, repairs, and maintenance issues.
• Record all defects accurately on relevant systems, categorizing them by priority level.
• Acknowledge all reported issues and provide clear communication regarding expected timescales and next steps.
• Ensure defects affecting safety or habitability are escalated immediately.
• Allocate defect reports to appropriate contractors, landlords, or internal maintenance teams.
• Track and monitor repair progress to ensure completion within contracted or statutory timescales.
• Follow up with contractors and providers to prevent delays and ensure repairs are satisfactory and completed on time.
• Escalate overdue repairs or persistent delays to management and commissioning teams.
• Ensure all properties meet relevant health and safety regulations.
• Track and update compliance certification, ensuring documents are stored and renewed before expiry.
• Identify and escalate any defects or maintenance issues that may present safeguarding or health and safety risks.
• Support property audits, inspections, and compliance checks.
• Liaise with landlords, maintenance teams, contractors, and accommodation providers.
• Build positive relationships to maintain accountability and ensure quality of repairs.
• Create monitoring reports on repairs performance, outstanding works, compliance gaps, and property risk indicators.
• Ensure all documentation is completed in line with GDPR and internal procedures.
• Highlight risks, delays, or repeated defect trends to managers.
• Support service audits and external inspections by providing accurate data and evidence.
• Manage personal business objectives in line with contract specifications.
• Pursue personal development of skills and knowledge necessary for effective performance.
• Perform internal audits as assigned as part of compliance with the contract KPI.
• Attend meetings with internal and/or external stakeholders as a departmental representative.
• Provide support to the Property Services department in relation to compliance matters.
• Ensure queries are resolved within the fastest possible timescales.
• Coordinate and liaise with team members to ensure cohesive and compliant delivery of service.

Qualifications

• A full UK driving licence and use of own vehicle.
• Monitor own work levels, progress, and development in the role.
• Undertake all core learning and development programmes as required.

Requirements

• Identify opportunities to improve the defect reporting process and compliance workflows.
• Participate in team meetings, training, and development activities.
• Maintain a good understanding of the legislation of the contract.
• Ensure the service is in line with OFSTED Government guidance.

Benefits

• 25 days annual leave plus national bank holidays.
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
• Life Cover (2 x basic salary).
• 6-month probation period.
• Employer pension contribution (4% employer, 4% employee).
• Laptop/Phone/other equipment if required as part of job role.
• Referral Scheme.

Company Description

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Clearsprings Group conducts robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people, and adults at risk.