[Hiring] Tuition Assistance Specialist @The University of Arizona Global Campus

Role Description

The mission of the Tuition Assistance (TA) Specialist is to assist Active Duty Military members in returning to post-secondary education. Responsibilities include:

• Providing information on all Tuition Assistance programs and procedures, as well as other Title IV educational funding.
• Submitting invoices to the military for payment.
• Reporting final grades to the military.
• Providing service to military and veteran students in accordance with all policies, procedures, regulations, and best practices.

Duties & Responsibilities:

• Continuously reviewing and logging Military Tuition Assistance vouchers into the student information system (CampusVue).
• Receiving TA vouchers by email and reviewing them for errors related to course, dates, number of credits, and course cost.
• Saving the TA voucher in a shared drive and logging it in CampusVue.
• Reviewing and submitting invoices weekly to the branch that approved the students' Military Tuition Assistance.
• Communicating with the students' Education Service Office or the military branch finance team to assist with finance questions.
• Reviewing student files for grades loaded into CampusVue and submitting those grades through the correct military branch portal.
• Correcting already submitted grades if the students' grades were updated.
• Advising students/staff and Education Service Offices via phone and email on the process of Military Tuition Assistance.
• Applying knowledge of individual customer accounts to handle account balance inquiries, resolve account problems, billing disputes, and misapplied payments.

Qualifications

• Proficient skills in Microsoft Office, Word, Excel, Outlook, and PowerPoint applications.
• Proficient skills in database contact management applications and contact management strategies.
• Knowledge of Tuition Assistance programs, financial aid programs, and regulations.
• Excellent customer service skills—verbal communication, phone skills, listening, informing, and customer focus.
• Ability to follow University policies and procedures with good independent judgment.

Requirements

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience is required.

Benefits

• Health, dental, and vision insurance plans.
• Life insurance and disability programs.
• Paid vacation, sick leave, and holidays.
• Tuition reduction for the employee and qualified family members.
• Retirement plans.
• Access to recreation and cultural activities.

Company Description

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here .