[Hiring] Trust & Safety Operations Analyst @Suno

Role Description

Trust & Safety is a P0 for Suno. As our platform scales, so does the volume and complexity of the operational work that protects creators, rightsholders, and the broader music ecosystem:

• DMCA and related takedown requests
• Data access & deletion requests
• Illegal content reports
• In-product content reports
• Safety escalations
• Fraud & platform abuse
• Manual data review that keeps our detection systems calibrated

We're hiring a Trust & Safety Operations Analyst to help us build and run this function from the ground up. You'll be the in-house operator working day-to-day with our content moderation BPO, helping turn ambiguous T&S problems into reliable, repeatable processes. You'll work closely with our operations, T&S Product, and Legal team, getting exposure across Legal, Product, and Engineering, and growing into the person who knows our operational surface area better than anyone else at the company.

Responsibilities

• Be the day-to-day point of contact for our BPO partner.
• Run the operating cadence with our content moderation vendor — regular syncs, weekly business reviews, training rollouts, SLA tracking, and quality calibration.
• Help streamline the playbooks.
• Work closely with T&S Product and Legal to streamline the end-to-end review workflows for DMCA, in-app content reports, and other escalations.
• Define operational SLAs and surface problems early.
• Build and maintain the reporting framework to track performance around key SLAs for each workstream under your purview.
• Translate Legal and Product requirements into operations.
• Run quality calibration and ongoing quality control.
• Support manual data review programs.
• Help coordinate incident response.
• Build the metrics.

Qualifications

• 5+ years in operations, BPO management, or customer-facing functions.
• Experience at a UGC or consumer platform, ideally in music or music adjacent.
• Genuine interest in Trust & Safety, content moderation, or platform integrity.
• Operator mindset: comfortable with ambiguity, biased toward writing things down, organized enough to manage multiple workstreams without things falling through.
• Strong written communication.
• Comfort working with external partners and holding them accountable to commitments.
• Familiarity with copyright, IP, or music-industry workflows and experience with operational workflows related to DMCA, DSA, or other regulatory takedown procedures.
• Comfort with dashboards and basic data work.

Nice to Have

• Previous experience in user support, content moderation, customer operations, or any role where you've worked closely with a vendor or BPO.
• Exposure to content provenance, watermarking, fingerprinting, or rights-management systems (C2PA, Audible Magic, ACR Cloud, YouTube Content ID).
• Experience at a generative AI, music, or creator-platform company.

Compensation

The annual salary range for this role is $85,000-95,000 + target equity + benefits (including medical, dental, vision, and 401k).

Equal Opportunity Employer

Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances.