[Hiring] Travel Risk Operations Intern @Super.com

Role Description

This is a great opportunity to gain meaningful, hands-on experience in fraud operations at a fast-growing fintech and travel platform. You'll focus on our Travel business—spanning Hotel, Flights, and Things to Do—sitting at the intersection of customer experience, risk, and revenue while building the investigative and analytical muscles that protect millions of customers and the business. You'll work alongside Fraud Analysts, Operations leaders, and cross-functional partners across Payments, Product, and Customer Support, with the chance to contribute to special projects that shape how Super.com manages travel risk at scale.

What you’ll be working on:

• Conduct deep-dive investigations into customer accounts and transactions, synthesizing complex evidence to drive high-integrity case decisions.
• Leverage data mining across transaction and behavioral datasets to proactively identify fraud trends and emerging risk vectors.
• Maintain vigilance over fraud dashboards and real-time alerts to mitigate financial losses and outpace sophisticated bad actors.
• Collaborate with cross-functional partners in Payments, Customer Support, and Product to execute high-impact fraud and chargeback initiatives.
• Drive special projects focused on scaling our travel fraud playbooks, internal tooling, and comprehensive reporting frameworks.

Qualifications

• Currently pursuing a post-secondary degree in Business, Finance, Economics, Criminology, or a related field of study.
• Proficient in Microsoft Excel/Google Sheets, including the use of formulas, pivot tables, and lookups; prior exposure to SQL or BI tools is highly advantageous.
• 1–2 years of relevant professional or internship experience is preferred.
• Proven aptitude for data analysis or investigative work, whether through academic projects, co-op placements, or extracurricular initiatives.
• Possess a sharp eye for detail and a natural ability to synthesize patterns and identify anomalies within complex datasets.
• A critical thinker and proactive problem-solver who thrives when navigating ambiguity in a fast-paced environment.
• A rapid learner with a strong sense of ownership and a desire to make a tangible impact within a high-growth startup.
• Bonus: prior experience or exposure to fraud mitigation, risk management, payments, travel e-commerce, or customer operations.

Requirements

• Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week.

Benefits

• Home Office Setup Allowance: $300 one-time
• Friday UberEats Allowance: $25/week
• Learning & Development Allowance: $300/ per term
• Fitness/Wellness Allowance: $120/per term