[Hiring] Travel and Support Operations Coordinator @2020 Companies

Role Description

2020 Companies is now hiring a full-time remote Travel and Support Operations Coordinator! The Travel and Support Operations Coordinator plays a critical role in supporting field operations by providing technical assistance, scheduling support, quality assurance, and administrative coordination. This position serves as a key liaison between Field Service Representatives, scheduling teams, leadership, and internal stakeholders to ensure assignments are completed accurately, efficiently, and on time. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment.

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Exceptional organizational skills with strong attention to detail
• Proven ability to multitask and manage competing priorities in a fast-paced environment
• Strong analytical, problem-solving, and decision-making skills
• Ability to work independently while collaborating effectively with cross-functional teams
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Experience with Salesforce, Workday, scheduling systems, or related platforms preferred
• Call center, customer service, scheduling, dispatching, or field support experience preferred
• Reliable high-speed internet connection and a professional remote work environment

Requirements

• Serve as a primary point of contact for Field Service Representatives regarding assignments, expectations, operational processes, and system support
• Provide technical support via phone, email, and remote access, assisting representatives with troubleshooting, system access, and locating job instructions
• Act as a liaison between field teams, scheduling, and leadership to ensure clear communication and operational alignment
• Research and document missed visits, late visits, and field-related issues, escalating trends and concerns as needed
• Support route optimization and scheduling initiatives to improve coverage, reduce travel time, and control mileage expenses
• Assist leadership with operational projects, market coverage planning, and other business initiatives
• Assist with scheduling initial visits, revisits, and additional assignments based on business needs
• Coordinate with representatives to confirm availability, job acceptance, and assignment readiness
• Support schedule modifications due to callouts, client requests, or operational changes
• Monitor scheduling gaps and staffing needs to ensure full market coverage and timely job completion
• Maintain accurate representative availability and scheduling records within company systems
• Communicate schedule updates, assignment details, and changes to field representatives in a timely and professional manner
• Collaborate with Team Leads and internal departments to ensure efficient scheduling and workforce utilization
• Conduct checkout procedures to verify completion of field assignments and identify potential issues
• Capture, review, and audit fieldwork documentation, including videos, surveys, and photographs, to ensure quality standards and client requirements are met
• Identify discrepancies, compliance concerns, or incomplete work and escalate issues for resolution
• Monitor field performance indicators and support continuous improvement efforts
• Perform data entry, reporting, auditing, and general administrative functions to support departmental operations
• Manage travel arrangements, scheduling logistics, and operational coordination as needed
• Generate reports and maintain accurate records to support business operations and decision-making
• Respond promptly and professionally to inquiries from field representatives, candidates, clients, and internal stakeholders
• Utilize systems including Salesforce, Workday, Dialpad, Microsoft Office, and other operational tools to support daily responsibilities
• Continuously identify opportunities to improve processes, increase efficiency, and enhance the overall field experience

Benefits

• $19.00 per hour, paid weekly
• Fully remote work environment
• Health, Dental, and Vision benefits
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Monthly mobile phone reimbursement
• Employee Assistance Program
• Leadership Development Program
• Scholarship opportunities for employees and eligible family members
• Employee discounts through multiple client programs