[Hiring] Transportation Specialist, Relay Ops @Amazon

Role Description

The Transportation Specialist acts as the primary interface between Amazon and our external stakeholder partners such as carriers/transporters. A Trans Rep at RO facilitates the flow of information between different stakeholders (Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity.

The specialists are expected to:

• Identify concerns and work on troubleshooting delivery partner issues.
• Provide process improvement suggestions.
• Provide timely resolution to issues by researching and querying internal tools.
• Make real-time decisions to drive customer experience without compromising on time.
• Understand logistics and communicate clearly in written and oral form.
• Ideate process improvements and drive them to conclusion.
• Lead a team of L2’s in the shift and display leadership skills to help drive outcomes.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel.
• Experience with SQL.

Requirements

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Business, Planning, Fulfillment Centers, Sort Centres, Delivery stations) for adhoc/cancellations/delays or any other disruptions in the transportation network.
• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and perform ad hoc reporting and analysis as needed.
• Develop and/or understand performance metrics to assist with driving business results.
• Effectively communicate in a clear and professional manner at all times.
• Quickly understand the business impact of trends and make decisions based on available data.
• Demonstrate excellent time-management skills by providing real-time customer experience in a fast-paced operating environment.
• Work within various time constraints to meet critical business needs.
• Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings.

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.