[Hiring] Transportation Specialist, Relay Ops @Amazon
Transportation Specialist, Relay Ops @Amazon
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Transportation Specialist, Relay Ops @Amazon

1wk ago - Amazon is hiring a remote Transportation Specialist, Relay Ops. πŸ’Έ Salary: unspecified πŸ“Location: India

Role Description

The Transportation Specialist acts as the primary interface between Amazon and our external stakeholder partners such as carriers/transporters. A Trans Rep at RO facilitates the flow of information between different stakeholders (Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity.

The specialists are expected to:

  • Identify concerns and work on troubleshooting delivery partner issues.
  • Provide process improvement suggestions.
  • Provide timely resolution to issues by researching and querying internal tools.
  • Make real-time decisions to drive customer experience without compromising on time.
  • Understand logistics and communicate clearly in written and oral form.
  • Ideate process improvements and drive them to conclusion.
  • Lead a team of L2’s in the shift and display leadership skills to help drive outcomes.

Qualifications

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
  • Experience with Excel.
  • Experience with SQL.

Requirements

  • Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Business, Planning, Fulfillment Centers, Sort Centres, Delivery stations) for adhoc/cancellations/delays or any other disruptions in the transportation network.
  • Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and perform ad hoc reporting and analysis as needed.
  • Develop and/or understand performance metrics to assist with driving business results.
  • Effectively communicate in a clear and professional manner at all times.
  • Quickly understand the business impact of trends and make decisions based on available data.
  • Demonstrate excellent time-management skills by providing real-time customer experience in a fast-paced operating environment.
  • Work within various time constraints to meet critical business needs.
  • Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings.

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Before You Apply
️
remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Transportation Specialist, Relay Ops @Amazon
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago
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remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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