[Hiring] Transportation Examiner @Davies

Role Description

Davies North America is seeking a detail-oriented and customer-focused Claims Examiner to join our team. In this role, you will be responsible for managing and processing GAP insurance claims with precision and professionalism. You will work closely with customers, agents, underwriters, and other stakeholders to ensure timely and accurate claim resolution.

• Utilize various software platforms including AS400, Microsoft Office Suite (Outlook, Word, Excel), Adobe PDF, ISO, CARFAX, Winloan, and Claimtrak to perform daily tasks.
• Establish and maintain effective communication with customers and all parties involved in the claims process.
• Gather and prepare all necessary documentation to support claim resolution.
• Analyze loan transaction histories to verify payments, fees, and insurance details.
• Review waivers to determine coverage eligibility, calculate claim amounts, and submit for final review.
• Document all correspondence and claim-related information in AS400.
• Monitor and follow up on pending claims using the GAP pending claims (AWP) list.
• Apply strong decision-making and organizational skills to manage multiple claims efficiently.
• Deliver exceptional customer service and clearly explain complex insurance policy terms.
• Use auto valuation tools such as CCCOne, Mitchell, Autosource, and Kelley Blue Book to assess vehicle values.
• Meet departmental quality standards and achieve service level and production goals.

Qualifications

• 3 + Years auto adjusting
• Proficiency in required software tools and auto valuation programs.
• Excellent verbal, written, and telephone communication skills.
• Strong analytical and organizational abilities.
• Proven customer service experience, especially in explaining technical or policy-related information.

Requirements

• Experience with GAP and Collateral Protection insurance (preferred).
• Multiple state adjusting licenses (preferred).

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.
• Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.