[Hiring] Transition Support Specialist @Wealth Enhancement Group

Role Description

The Transition Support Specialist (Processing & Project Completion) is responsible for the processing and completion phase of advisor transitions and repapering initiatives. This role owns the successful processing and completion of account transitions, ensuring accounts move accurately, efficiently, and compliantly from client signature through operational completion. The specialist proactively identifies risks, resolves exceptions, coordinates stakeholders, and ensures consistent execution across all processing activities.

This is a Remote position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

• Account Processing & Completion
  • Own the successful processing and completion of account transitions and repapering from client signature through operational completion.
  • Manage account processing activities, transfers, custodial requirements, and completion milestones.
  • Own the successful completion of account servicing requests requiring WEG Supervision review, including oversight of work performed by Shared Services, validation of completed requests, and resolution of processing exceptions.
  • Proactively identify, manage, and resolve NIGO items and processing exceptions.
  • Track outstanding items and drive accounts to completion.
  • Coordinate project closeout activities and validate successful completion.
• Operational Accuracy & Quality Control
  • Perform reconciliations related to account transitions and repapering efforts.
  • Validate account setup accuracy and identify discrepancies requiring correction.
  • Perform quality control reviews of work completed by Shared Services, ensuring adherence to established procedures, accuracy standards, and service level expectations.
  • Monitor processing quality metrics and identify trends, risks, or recurring issues requiring escalation or remediation.
  • Ensure adherence to operational, custodial, and compliance requirements throughout the transition lifecycle.
  • Escalate operational risks, processing delays, and quality concerns as appropriate.
• Issue Resolution & Exception Management
  • Research and resolve complex processing issues independently.
  • Drive stalled accounts to completion through proactive follow-up and stakeholder coordination.
  • Navigate ambiguity and changing priorities while maintaining project momentum.
• Continuous Improvement
  • Partner with Delivery & Logistics and Shared Services to identify recurring issues and process improvements.
  • Contribute to documentation, standard operating procedures, and training materials.
  • Support implementation of automation, workflow enhancements, and operational best practices.
  • Participate in retrospectives and continuous improvement initiatives following transition projects.

Qualifications

• 4-year college degree preferred.
• 5+ years of financial services experience required.
• Strong experience with account opening, account maintenance, transfers of assets (TOA), repapering, and custodial processing.
• Experience working with NFS, Fidelity, Schwab, or similar custodial platforms strongly preferred.
• Strong analytical, reconciliation, and critical thinking skills.
• Exceptional attention to detail with a commitment to quality and accuracy.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment.
• Highly adaptable and able to navigate changing priorities with a positive, solutions-oriented mindset.
• Excellent communication, collaboration, and issue-resolution skills with the ability to build effective partnerships across teams.
• Proficiency in Microsoft Office Suite required, including intermediate to advanced Microsoft Excel skills; Salesforce experience preferred.

Benefits

• Training and professional development.
• Medical, dental and vision coverage (Available to full-time employees and their families).
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short-term and long-term disability, workers compensation – employer paid.
• 401k with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 pre-determined and 2 floating days).
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements).