[Hiring] Transformation Lead @Netguru

Role Description

Netguru is a trusted partner in digital commerce, helping leading brands modernize B2B solutions, marketplaces, and retail ecosystems.

Your tasks and responsibilities:

• Process audit with stakeholders from Sales, Finance, Delivery and People teams, identifying inefficiencies, redundancies, and opportunities for improvement.
• End-to-end mapping and optimization of key business processes, focusing on the sales process and deciding which Salesforce functions will be taken over by other systems as part of its replacement.
• Assessment of the existing systems landscape and defining which functionalities should be retained, replaced, consolidated, or discontinued.
• Mapping data flows between HubSpot, Salesforce, Productive, PeopleForce, enova, and NG OS internally developed systems, including points of manual re-entry.
• Defining the source of truth for key data: client, deal, project, person, rate, working time, invoice.
• Gathering requirements for integrations, process improvements, and new features, and their prioritization, agreed with tool owners and internal development teams.
• Oversight of system migrations and consolidation, including the migration from PeopleForce to an internally developed platform: requirements, completeness, validation, sign-off.
• Program plan and its management: schedule, dependencies, decisions.
• Design and delivery of change communication.
• Acting as a filter for new process and tool ideas, ensuring alignment with business priorities, operational efficiency, and the overall systems architecture.

Qualifications

• 5+ years in transformation, process excellence, PMO, or operations at a company of 200–1,000 people.
• Fluent in English and Polish.
• Experience leading cross-functional process optimization and business systems transformation initiatives.
• At least one system decommissioning, consolidation, or replacement (CRM, PSA, ERP, HRIS), from audit to sign-off.
• Designing integrations at the requirements level: master data, sync direction and frequency, error handling.
• Writing requirements for an in-house development team and prioritizing the backlog with the product owner.
• Data migrations: field mapping, cleansing, validation, GDPR.
• Systems thinking and process modeling.
• Working with senior stakeholders, including the management board.
• Holding to decisions under pressure.
• Talking to developers as an equal, without coding.
• Program management: schedule, dependencies, decisions.
• Change communication.
• Clear and concise communication.

Nice-to-haves

• HubSpot, Salesforce, Productive, enova.
• Integration tools (e.g., Make, Zapier, n8n).
• Experience in IT services or a software house.
• Experience with internal business platforms and custom-built operational systems.
• Using AI in operations.

Benefits

• Access to the WorkSmile platform offering benefits adapted to your preferences:
• Multisport card
• Private health insurance package
• Life insurance
• And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.)
• Discounts on Apple products.
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.