Transcription Project Manager @Planet Depos
All Others
Salary $50,000 annuall..
Remote Location
Employment Type full-time
Posted 3wks ago

[Hiring] Transcription Project Manager @Planet Depos

3wks ago - Planet Depos is hiring a remote Transcription Project Manager. 💸 Salary: $50,000 annually 📍Location: EST (UTC-5)

Role Description

The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end.

  • Receive and track audio and files from digital reporters
  • Assign, coordinate, and track transcription assignments with resources and vendors
  • Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
  • Provide feedback on digital reporter job submissions
  • Monitor department inbox to promptly respond to client questions and other requests
  • Field transcription-related phone calls and emails
  • Maintain and update shared transcription calendars with deadlines
  • Coordinate deliverables with production department
  • Guide clients through the client-provided audio transcription request process, including providing cost estimates
  • Enter job notes in Reporter Base
  • Perform transcription duties as needed
  • Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
  • Other duties as assigned

Qualifications

  • Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
  • Transcription experience preferred
  • Superb written and verbal communication skills
  • Experience with Microsoft Office products
  • Strong attention to detail and excellent customer service skills
  • Analytical and problem-solving skills
  • Decision-making skills and good judgment
  • Ability to work in a professional and confidential environment

Requirements

  • Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
  • Transcription experience preferred
  • Superb written and verbal communication skills
  • Experience with Microsoft Office products
  • Strong attention to detail and excellent customer service skills
  • Analytical and problem-solving skills
  • Decision-making skills and good judgment
  • Ability to work in a professional and confidential environment

Benefits

  • Medical
  • Dental
  • Vision
  • Voluntary Term Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)

Company Description

EOE M/F/D/V

Before You Apply
remote Be aware of the location restriction for this remote position: EST (UTC-5)
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Transcription Project Manager @Planet Depos
All Others
Salary $50,000 annuall..
Remote Location
Employment Type full-time
Posted 3wks ago
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remote Be aware of the location restriction for this remote position: EST (UTC-5)
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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