[Hiring] Transcription Project Manager @Planet Depos

Role Description

The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end.

• Receive and track audio and files from digital reporters
• Assign, coordinate, and track transcription assignments with resources and vendors
• Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
• Provide feedback on digital reporter job submissions
• Monitor department inbox to promptly respond to client questions and other requests
• Field transcription-related phone calls and emails
• Maintain and update shared transcription calendars with deadlines
• Coordinate deliverables with production department
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Enter job notes in Reporter Base
• Perform transcription duties as needed
• Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
• Other duties as assigned

Qualifications

• Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
• Transcription experience preferred
• Superb written and verbal communication skills
• Experience with Microsoft Office products
• Strong attention to detail and excellent customer service skills
• Analytical and problem-solving skills
• Decision-making skills and good judgment
• Ability to work in a professional and confidential environment

Requirements

• Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
• Transcription experience preferred
• Superb written and verbal communication skills
• Experience with Microsoft Office products
• Strong attention to detail and excellent customer service skills
• Analytical and problem-solving skills
• Decision-making skills and good judgment
• Ability to work in a professional and confidential environment

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Company Description

EOE M/F/D/V