[Hiring] Training Support Engineer @SpecterOps

Role Description

We are seeking an individual to support the operations of the Training Solutions capability at SpecterOps. This role involves:

• Serving as an escalation point for training course delivery issues.
• Monitoring the health of course labs.
• Promptly addressing any issues that arise during training.
• Collaborating with the Lab Engineering team to assist with course deployments.
• Ensuring that all technical aspects of training run smoothly.

The ideal candidate will be an experienced technical support professional to troubleshoot, diagnose, resolve complex technical issues, and develop new solutions, while delivering superior customer and student experiences.

Qualifications

• Basic understanding of scripting languages such as PowerShell or Python.
• Working knowledge of query languages and REST APIs.
• Basic understanding of automated infrastructure and configuration technologies such as Terraform and Ansible.
• Proven experience in a technical support role, preferably in a mid-career capacity.
• Excellent problem-solving and troubleshooting skills.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to quickly learn new technologies and an ongoing desire to stay current with the latest technologies.
• Ability to successfully complete a criminal background investigation.

Requirements

• Experience with SpecterOps products, Training Solutions, BloodHound Community Edition or BloodHound Enterprise (nice to have).
• Experience configuring SAML / OIDC (nice to have).
• Experience with Cypher query language (nice to have).
• Knowledge of Active Directory and IT Security best practices (nice to have).
• Knowledge of Azure Security Fundamentals (nice to have).
• Basic understanding of offensive and defensive security concepts (nice to have).

Benefits

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family.
• Flexible time off policy.
• 10+ paid holidays annually.
• 401(k) with up to 4% company match.
• Equity and a potential bonus based on company performance.
• Remote work: $1,500 new hire allowance to set up home office.
• $500 annual home office allowance after first year.
• $150 monthly cell phone and internet reimbursement.
• $5,000 annual professional development allowance.
• $5,250 towards continuing education or student loan repayment.
• $1,200 annual budget for lifestyle, wellness, pet insurance and more.
• A one-time $10,000 benefit towards family planning.
• In person and virtual employee events throughout the year.
• And of course, company swag!