[Hiring] Traffic Coordinator 3 @Comcast

Role Description

Responsible for ensuring commercial advertisements air on cable networks per client's contract. Works with campaign management, customers and/or agencies to ensure a positive customer experience. Has developed specialized knowledge/skills in customer support and own area. May act as a resource for colleagues with less experience.

Job Description

• Input the titles of client advertisements into database and enters the instructions for ad airing.
• Reviews contracts for accuracy and works to resolve issues with changes or missing instructions.
• Responsible for most complex and highest value orders / advertising campaigns.
• With support of leadership, offers direction and provides on the floor support for peers, answering questions and offering basic practices.
• Establishes apparent time management skills individually and amongst the team.
• Troubleshoots mid-day, end-of-day and digital ad checks and processes.
• Creates and interprets statistical reporting and monitors new products and practices that will result in more efficient processes and additional advertising revenues.
• Assists management with regular metric reporting for departmental performance and aggregate advertiser delivery.
• Maximizes billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement.
• Reviews the status of a client's advertising schedule and revises and replaces instructions for advertising schedules.
• Assists in processing late orders and coordinates the schedule completion transfer.
• Performs an order verification report and reconciles against advertising contract.
• Reviews and manages unverified spots.
• Assists with month-close update procedures.
• With minimal assistance from their leader, guides team to consistently meet and exceed posted service level agreements and operational deadlines.
• Manages reporting for business partners.
• Develops, evaluates and recommends technical and systematic procedures to assist in the servicing of clients.
• Identifies problems and recommends solutions.
• Energetically participates with the team and offers guidance in the absence of leadership.
• Successfully facilitates team meetings with or without supervisory support.
• Works on special projects as assigned.
• Assists with training for new traffic coordinators as requested.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• High School Diploma / GED
• 5-7 Years Relevant Work Experience

Requirements

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Compensation

• Primary Location Pay Range: $22.89 - $34.34
• Most sales positions are eligible for a Commission under the terms of an applicable plan.
• Most non-sales positions are eligible for a Bonus.
• Comcast provides best-in-class Benefits to eligible employees.