[Hiring] Trade Support Engineer @Geneva Trading

Role Description

Geneva Trading is looking for a Trade Support Engineer to be the primary point of contact for our trading desks. You will sit between the Traders and the Core IT team, ensuring our systems run smoothly and resolve any technical issues that pop up during the trading day. This is a fast-paced role that requires quick thinking, a solid technical background, and a good understanding of how financial markets work.

What You’ll Do

• Support the Desk: Act as the "first responder" for all trading application and hardware issues. If a trader has a problem, you are the person they call.
• Troubleshoot & Fix: Investigate issues within our desktop and server applications. You’ll dig into log files to find out what went wrong and fix it.
• Manage Connectivity: Onboard new traders, set up trading accounts, and manage credentials for various global exchanges (CME, ICE, etc.).
• Improve the System: Use scripting (Python or Bash) to automate repetitive tasks and build better alerts so we catch problems before they affect trading.
• Subject Matter Expert: Become the go-to person for our internal trading software. You’ll help train traders on new features and updates.
• Deploy Updates: Test new software releases and manage the rollout to ensure everything stays stable.

Qualifications

• 2+ years of experience in a trade support or application support role, ideally at a proprietary trading firm or bank.
• Familiarity with how exchanges like the CME, Eurex, or ICE operate.
• Strong experience with FIX Protocol.
• Comfortable working in both Linux and Windows environments.
• Ability to write basic scripts (Python, Bash, or Perl) to automate tasks.
• Basic database knowledge (SQL) to look up trade data.
• Utilize AI tools to assist in log analysis, script generation, and streamlining incident resolution workflows.

Requirements

• You can stay calm and focused when things get high-pressure.
• You enjoy solving puzzles and aren't afraid to "get under the hood" of an application.
• Since markets operate around the clock, you’ll need to be available for occasional on-call support or weekend work.

Benefits

• Base Salary Range: $100,000 - $130,000, plus eligibility for a performance-based bonus.
• Final compensation will be determined based on the candidate’s skills, experience, education, and qualifications.
• Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program.