[Hiring] Tooling Adoption & Enablement Expert @M&G plc

Role Description

We are looking for an experienced Tooling Adoption & Enablement SME to accelerate the successful adoption and embedment of Jira and Kiplot across our change community. This is not simply a technical tooling role. The successful candidate will work alongside teams and individuals to translate our ways of working into practical, effective use of the tools, providing hands-on coaching, training, and support. A key outcome of the role will be to build sustainable capability within the organisation through a train-the-trainer approach, reducing reliance on central support over time and creating a confident, self-sufficient community of users.

• Act as the SME for Jira and Kiplot adoption, helping colleagues understand not just how to use the tools, but how to use them effectively within their day-to-day work.
• Deliver engaging training, coaching, drop-in sessions, and practical clinics for different levels of experience.
• Provide targeted, hands-on support to teams during implementation and embedment.
• Identify common adoption challenges, skills gaps, and areas where additional coaching is needed.
• Develop practical guidance, learning materials, FAQs, and reusable training assets.
• Establish a train-the-trainer model, building a network of capable champions who can support their own teams.
• Partner with change, delivery, transformation, and tooling stakeholders to ensure tooling supports agreed ways of working.
• Gather feedback from the community and use it to improve training, guidance, and user experience.
• Champion good practice and encourage consistent use of Jira and Kiplot across the change community.
• Support new functionality and changes through communications, demonstrations, and targeted learning.

Qualifications

• Strong practical knowledge of Jira, ideally within change, transformation, portfolio, or delivery environments.
• Experience of training, coaching, or enabling users, rather than purely administering technology.
• Strong understanding of adoption and behavioural change.
• Ability to translate technical concepts into simple, accessible language.
• Confident working with a wide range of stakeholders, from new users to senior leaders.
• Experience developing learning materials and delivering group and one-to-one coaching.
• A proactive, hands-on approach and genuine passion for helping people build confidence.

Requirements

• Job Level: Manager/Expert
• Location: Homebased UK

Benefits

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days.
• Our Time Off When You Need It policy gives you the flexibility to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover includes Private Healthcare, Critical Illness cover, and Life Assurance for you, with additional family options.