[Hiring] Toishanese Interpreter @LanguageLine Solutions

Role Description

As a Toishanese Video-Phone Interpreter, you will be responsible for handling calls on demand and rendering the meaning of conversations between Toishanese and English speakers. The interpreter breaks the communication barrier in various industries including:

• Healthcare
• Government
• Insurance
• Financial
• Utilities
• Travel & Hospitality
• General Business
• Law Enforcement
• Court
• 911

Essential Job Functions:

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Participate in online, video and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device.
• Render correct concepts and meanings according to established interpretation protocol.
• Speak clearly in both languages using proper pronunciation and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm during challenging situations, especially in emergency calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions to ensure expectations are met.
• Understand protocol and terminology for various industries.
• Demonstrate commitment to cultural sensitivity and diversity.

Note: Some calls may be highly emotional and/or stressful in nature.

Qualifications

• Fluency in Toishanese and English.
• Ability to provide cultural competency and assess regional differences.
• Excellent listening, retention, and note-taking skills.
• Ability to remain neutral and objective during sensitive conversations.
• Education or work experience in language-related fields preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the US/Canada.
• High school diploma or equivalent.
• Ability to read and write the requested languages – highly preferred.

Requirements

• Dedicated personal device for business purposes.
• Desktop/Laptop with Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) and Smartphones (iOS or Android) are acceptable.
• High-speed Internet connection with specific speed requirements.
• Access to a quiet space free from background noise.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid Sick Leave in accordance with applicable law.
• Medical, Dental, Vision, Employee Assistance Program (EAP).
• Accident, Critical Illness & Life, AD&D Insurance Package.
• Inpatient Hospital, Short Term Disability, and 401K Retirement.
• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.