[Hiring] TMS Implementation Consultant @Aptean

Role Description

We’re looking for an Implementation Consultant with Transportation Management System experience to join us in Alpharetta, GA or remotely in the US. The position is full-time. You’ll join an awesome delivery team to support our growing customer base.

As a Professional Services Consultant, you will be a key delivery expert within our Professional Services organization, responsible for the full implementation lifecycle of our TotaLogistix transportation Management System (TMS). You will work directly with customers to:

• Scope requirements
• Design solutions
• Configure and implement the platform
• Conduct testing
• Provide UAT support
• Deliver hands-on training, from discovery through go-live

You will collaborate closely with Project Management, our Center of Excellence, Product, and R&D teams to deliver successful go-lives and measurable value while creating referenceable raving fans.

Responsibilities/Duties

• Lead on-site and remote discovery sessions to capture customer requirements, map existing transportation workflows, and define project scope and success criteria.
• Design end-to-end TMS solutions tailored to customer needs, covering truckload (TL), less-than-truckload (LTL), and parcel shipping modes.
• Configure, implement, and validate the TMS platform including carrier integrations, rating engines, tendering workflows, and reporting.
• Develop and execute test plans, unit, integration, and user acceptance testing (UAT), ensuring solution quality prior to go-live.
• Deliver tailored role-based training to customer teams (end users, admins, IT) via structured workshops, documentation, and hands-on sessions.
• Provide go-live support and hypercare, serving as the primary escalation point during cutover and early operations.
• Integrate the TMS with ERP systems (e.g. Aptean ERP’s, MS Business Central, SAP, NetSuite) and carrier APIs, coordinating with customer IT and third-party vendors as needed.
• Integrate the TMS with Fleet Management Systems for routing.
• Create configuration documentation/videos, implementation documentation, solution design, tailored test and UAT test scripts by leveraging AI tools (e.g. Claude, ChatGPT etc.).
• Work closely with PMs to properly manage scope and set expectations regarding in/out of scope items.
• Partner with Project Managers to manage project timelines, risks, and stakeholder communications throughout the engagement.
• Serve as a trusted feedback loop between customer deployments and internal Product and R&D teams, surfacing enhancement opportunities and product gaps.
• Close collaboration with the Product Team on detailed solutioning workshops to ensure accurate solution design and end-to-end process flow.
• Work with the Sales Team during the pre-sales process as a trusted advisor, to accurately collect requirements, define scope/boundaries, solution, and provide project delivery estimates.

Qualifications

• 3+ years in a professional services, implementation, or solutions consulting role focused on TMS or supply chain software.
• Demonstrated experience implementing or integrating TMS platforms (e.g., MercuryGate, BluJay, Oracle TMS, SAP TM, or similar).
• Experience with implementing and configuring Cloud multi-tenant (SaaS) software applications (preferably Transportation Management Systems TMS).
• Deep understanding of the transportation lifecycle, from order creation and carrier selection through tendering, tracking, settlement, and reporting.
• Hands-on experience with TL, LTL, and parcel shipping modes, carrier networks, and freight rating.
• Must be able to travel up an average of 25% annually.
• Understanding of shipping compliance documentation: Bill of Lading, Commercial invoices, Packing Slips, RateCon Sheets, Load Sheets, Certificate of Origin, Shippers Letter of Instruction.
• Practical experience integrating ERP systems (Microsoft Dynamics Business Central, SAP, Oracle, NetSuite, or similar) with transportation platforms.
• Experience providing remote training via meeting management software (e.g. Microsoft Teams).
• Experience leveraging AI tools to facilitate efficiency in delivering documentation.
• Strong facilitation skills — able to lead discovery workshops, executive briefings, and end-user training sessions with equal confidence.
• Aptitude to quickly get up to speed and become an expert on implemented software.
• Ability to protect the project scope, budget & timelines and suggest paid change orders promptly when a need arises.
• Ability to remove barriers in the path of customer's success and provide white glove treatment.

Nice to have

• Experience with freight audit, billing, and carrier management workflows.
• Familiarity with carrier APIs and EDI/API-based connectivity (e.g., 204, 214, 210 transactions).
• Background in supply chain operations, logistics, or freight brokerage.

Benefits

• Competitive pay and robust benefit plans.
• Opportunity to grow your career in a fast-paced, flexible and casual environment.
• Outstanding opportunity for career development and growth.