[Hiring] TM/TR Solutions Engineer @Sumsub

Role Description

We are looking for a TM/TR Solutions Engineer (EMEA) to join our dedicated SE team and support Tier-3 customers. In this role, you will act as a key bridge between Sales, Product, and clients, helping prospects understand the value of Sumsub’s transaction monitoring, Travel Rule, and anti-fraud solutions and confidently progress toward contract signing.

You will play a critical role in aligning client business and technical requirements with our solution, guiding prospects through evaluation and decision-making stages while ensuring clarity around system capabilities, integration expectations, and compliance considerations. This position is focused on enabling informed decisions and driving opportunities forward, while collaborating closely with internal teams to ensure smooth transition into implementation.

What You Will Be Doing:

• Support prospective Tier-3 clients throughout the pre-sales journey, helping guide them from initial engagement through evaluation and toward contract signing.
• Engage with clients via chat and calls to understand their business context, transaction monitoring and anti-fraud needs, and key risk and compliance requirements.
• Collect, clarify, and validate business and technical requirements to ensure alignment between client expectations and Sumsub’s solution.
• Occasionally deliver product demos to help clients understand relevant use cases, capabilities, and value of the platform.
• Support clients during testing and evaluation phases by helping them understand system behaviour, configuration options, and expected outcomes.
• Explain integration approaches, requirements, and workflows, and ensure a smooth handover to Solution Architects for technical implementation.
• Act as a trusted point of contact during the decision-making phase, helping clients navigate questions related to AML, fraud prevention, and transaction monitoring concepts.
• Collaborate closely with Sales, Solution Architects, Product, and Compliance teams to share client feedback and support continuous improvement of the solution and pre-sales processes.

Qualifications

• Familiarity with AML and financial crime prevention concepts, including transaction monitoring, crypto compliance and Travel Rule requirements, as well as behavioural risk signals and anti-fraud approaches, with the ability to discuss these topics in a practical, business-oriented way.
• Comfortable engaging in pre-sales technical discussions, including reviewing APIs, supporting testing and evaluation phases, and collaborating with client technical teams prior to implementation handover.
• Strong communication and presentation skills, with the ability to clearly explain technical and regulatory topics to both technical and non-technical stakeholders.
• Gather, validate, and document business and technical requirements using a standardised requirements template, ensuring consistency and alignment.
• Confident managing multiple prospects in parallel in a fast-paced, high-volume environment.
• Pragmatic and solution-oriented mindset, with a strong focus on scalability, efficiency, and progressing opportunities toward closure.

Benefits

• Remote-first, trust-based culture.
• True flexibility in working hours.
• Extra time off, including your birthday as a holiday and additional personal days.
• Work that matters, contributing to a secure and inclusive digital world.
• Fair and transparent compensation, benchmarked to the market.
• Truly global work environment with diverse teams.
• Growth built in with clear goals and personal development plans.
• Celebration of significant life moments with financial bonuses.
• Team offsites for collaboration and connection.
• Access to necessary tools and hardware for effective work.
• A friendly and inclusive work culture.

Company Description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

Trusted by over 4,000 clients across various sectors, including financial services, crypto, mobility, trading, marketplaces, education, and iGaming.

Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor.