[Hiring] Title Operations Consultant @Qualia

Role Description

The Title Operations Consultant will play a key role in establishing Qualia’s Settlement Consulting Service. This service will provide clients across the country with the expertise, support, and software needed to launch new title and closing operations.

• Help clients implement compliance and best practices
• Assist with industry recruiting
• Conduct operations/systems reviews
• Support licensing and new market launches
• Facilitate software implementation

As the title industry undergoes rapid transformation through artificial intelligence, this role will be instrumental in helping clients identify opportunities to leverage AI-powered tools and automation within their operations.

• Guide clients through evaluating, implementing, and optimizing AI solutions
• Enhance efficiency, accuracy, and compliance in title and closing workflows

Responsibilities

• Conduct operational audits of lenders, brokerages, and other real estate companies
• Establish a repeatable framework for launching new title and escrow businesses on Qualia
• Deliver best-in-class consulting service
• Monitor customers' internal processes and procedures for best practices
• Identify areas of organizational risk and non-compliance
• Leverage playbooks, scripts, coaching, and performance management for execution
• Assess client readiness for AI adoption and identify high-impact use cases
• Guide clients in implementing AI-powered solutions for various tasks
• Develop change management strategies for successful AI tool adoption
• Stay current on emerging AI technologies in real estate and title operations

Qualifications

• 7+ years of experience in Title and Escrow operations
• 5+ years of experience launching and overseeing Title and Escrow operations in multiple states
• Extensive knowledge of title and escrow across different regions
• Experience in customizing, executing, and monitoring new process workflow rollouts
• Extensive experience in planning and overseeing closing workflows and software implementations
• Attention to detail with a high standard for quality
• Excellent verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Comfortable in a fast-paced, rapidly changing environment
• Strong and structured communication style
• Bachelor's degree
• Demonstrated interest in or experience with AI, automation, and emerging technologies
• Experience evaluating and implementing technology solutions for operational efficiency
• Ability to articulate the value proposition of AI tools to stakeholders
• Comfortable learning new AI-powered tools and translating technical capabilities

Benefits

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development opportunities
• Parental leave
• Flexible time off policy
• Robust online onboarding program
• Biweekly all hands meetings
• Variety of internal virtual events