[Hiring] Third Party Sr. Claims Representative @Fleet Response

Role Description

Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Third Party Sr. Claims Representative.

The Third Party Sr. Claims Representative is responsible for the day-to-day management of client accident claims from assignment through completion. This role typically manages third-party claims, including:

• Repair and rental management
• Claimant communication
• Client communication

This position requires significant independent judgment, a strategic mindset, advanced technical expertise, and exceptional negotiation skills. Responsibilities include:

• Mentoring the Third Party Claims Specialist
• Managing complex, high-exposure claims

Qualifications

• Associate degree (A.A.) or equivalent from a two-year college or technical school, or 2–4 years of related experience; combination of education and experience may be considered.
• Prior experience in automotive, fleet management, claims management, or vehicle re-marketing strongly preferred.
• Third-party claims handling experience preferred.
• Ability to obtain and maintain insurance adjuster licensing as required in all states.
• Strong oral and written communication skills.
• Ability to analyze liability, assess damages, and evaluate complex claims accurately.
• Customer service and empathy.
• Attention to detail with meticulous documentation and record-keeping.
• Proficiency with claims management systems and Microsoft Office.
• Strong investigative, analytical, and problem-solving skills.
• Ability to multi-task, prioritize, and manage a high volume of claims effectively.
• Knowledge of insurance principles, coverage, and legal/regulatory compliance is a plus.
• Mathematical/Analytical Skills: Calculate property depreciation, repair/replacement costs, and claimant lost wages.
• Evaluate multiple bids or vendor quotes to ensure fair settlements.

Requirements

• Primarily sedentary work with occasional light lifting (up to 10 lbs).
• Close visual acuity for computer work, reading, and documentation.
• Ability to communicate clearly in person and via phone.

Benefits

• Competitive compensation and PTO
• 401(k) with employer contribution
• Medical, dental, vision, life, and disability insurance
• Several voluntary benefit options
• A flexible work environment with remote options post-probation