[Hiring] Thermo King Service Manager - Marine @Trane Italia

Role Description

Join Thermo King as a Service Manager for our Marine platform and play a key role in shaping the performance, reliability, and growth of our marine product portfolio across the Eastern United States and Canada. In this high-impact role, you’ll combine technical expertise, commercial leadership, and cross-functional collaboration to drive product improvements, support aftermarket growth, resolve complex service issues, manage warranty programs, and deliver training and tools that help our teams, dealers, and customers succeed.

This is an exciting opportunity for an experienced professional who is passionate about marine refrigeration, problem-solving, and leading service excellence in a dynamic global business.

What you will do:

• Drive and support improvement projects for Thermo King marine products (reefers and genset).
• Deliver on commercial strategy on aftermarket parts sales in the Eastern United States and Canada.
• Provide monthly forecast information.
• Manage commercial warranty spend.
• Provide internal technical support to Thermo King sales and service employees in North America and globally.
• Provide technical service input to engineering, product and aftermarket to support new product development or product improvement.
• Resolve technical and software related problems that are beyond the scale or capabilities of what the field service managers are able to handle.
• Act as first contact to the warranty team.
• Monitor the administration of extended warranty and maintenance programs done by aftermarket and warranty teams in Tavant system.
• Coordinate the need and deliver technical training to customers and dealers.
• Assist with the creation of technical manuals and bulletins for dealers and customers.
• Administration of iService platform content.

Qualifications

• Bachelor's degree in engineering or equivalent experience.
• 7+ years of relevant experience required.
• Basic (required) to advanced (preferred) analytics and use of MS Excel.
• Basic to advanced refrigeration knowledge required.
• Mechanical and/or electronic advanced knowledge is preferred.
• Ability to communicate effectively at different levels, being to dealers, direct reports, manager and VP.
• Must be willing and able to travel into Canada.

Requirements

• Annual Base Salary Range: $86,200.00 - $130,269.99
• Compensation Type: Salary
• Incentive Eligible: Yes
• Sales Commission Eligible: No

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Safety Sensitive Role

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.