[Hiring] Texting Supervisor @Kids Help Phone

Role Description

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

As a supervisor, the role is to:

• Supervise volunteer crisis responders through an online platform;
• Ensure that people who use our service receive timely, high-quality support;
• Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
• Liaise with emergency and child protection services as required;
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
• Work as a team with other supervisors, maintaining ongoing communication and collaboration;
• Other duties as assigned.

Qualifications

• Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
• Master degree in these fields or related field is considered an asset;
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.;
• Knowledge of laws and services that affect the lives of Canadian children and youth;
• Good clinical judgment and understanding of confidentiality role and limitations;
• Ability to prioritize, make decisions in a crisis, communicate and work as a team;
• Willingness to work in a 24/7 environment;
• Bilingualism (French and English).

Requirements

• Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

Benefits

• Comprehensive Employee Benefits Program;
• Emergency Travel Assistance;
• CAAT Pension Plan;
• Wellness programs;
• Recognition awards;
• Employee and Family Assistance Program (EFAP).

Company Description

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world.