[Hiring] Temporary Business Operations Analyst II @Dudek

Role Description

The Temporary Business Operations Analyst II provides Tier 1 and Tier 2 support across Dudek's business systems during a period of elevated demand. This role independently manages incoming support requests through Freshservice, contributes to reporting and documentation work, and supports the Business Operations team on cross-functional projects, with a primary focus on Deltek Vantagepoint and adjacent financial workflows.

This role is well-suited for a professional with working knowledge of Vantagepoint or a comparable ERP, a general understanding of project-based financial processes, and the ability to step into an active queue and contribute quickly.

The mission of Business Operations is to remove friction in how work flows by connecting people, processes, and systems — ensuring standard approaches, trusted data, and prioritized improvements that support the entire organization.

This position is a temporary position with an end date. Temporary employees are those employed for short-term assignments. Schedules will vary from week to week based on project requirements. Position is not eligible for company benefits except as required by applicable law.

Duties and Responsibilities

• Independently resolve Tier 1 and Tier 2 support requests in Freshservice across Vantagepoint and other business systems; escalate Tier 3 items with thorough documentation and context.
• Support Deltek Vantagepoint financial modules including project setup, billing configurations, user access, and basic system configurations under the direction of senior team members.
• Partner with Project Accounting, Finance, and other stakeholders to troubleshoot system issues, improve data accuracy, and streamline recurring workflows.
• Build and maintain standard reports, data extracts, and dashboards to support Finance, Project Accounting, and operational stakeholders.
• Assist with system upgrades and configuration changes by executing test plans, documenting results, and communicating issues.
• Develop and maintain process documentation, SOPs, knowledge base articles, and training materials.
• Provide guidance and informal training to end users on Vantagepoint and other supported platforms.
• Other special projects and assignments as required.

Qualifications

• 2–4 years of experience in business systems, financial operations, project accounting, or service desk support within professional services or project-based environments.
• Working knowledge of Deltek Vantagepoint or a comparable ERP platform, particularly in financial or project accounting contexts.
• General understanding of project-based financial processes, including billing, invoicing, and project cost tracking.
• Demonstrated ability to manage a support queue and resolve issues independently at the Tier 1–2 level.
• Ability to build standard reports and translate data into useful outputs for stakeholders.
• Strong organizational skills and attention to detail; able to manage multiple requests without sacrificing quality.
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and SharePoint.

Preferred Qualifications

• Deltek Vantagepoint training or certification.
• Experience with Freshservice, Agiloft, iCIMS, or similar operational platforms.
• Background in environmental consulting, A&E, engineering, or professional services.
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field; or equivalent combination of education and experience.

Compensation

$31.25-$38.46 hourly*

*Final agreed-upon compensation will be based on a variety of factors including, but not limited to, an individual’s related experience, education, certifications, skills, and work location. Successful candidates must pass a pre-employment drug test and background check prior to beginning employment.

Working Conditions

This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.

Physical Requirements

• Working on a computer, sitting, or standing for long periods of time in an office or remote office setting.
• Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc.
• Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.