[Hiring] Telecom Analyst @Lifemark Health Group

Role Description

With your experience and knowledge of telecommunications, LTE and supporting technologies, you will assist in the planning, coordination with vendors/stakeholders and ensure optimal operation of infrastructure hardware and software by overseeing vendor activities, monitoring resources and creating/updating documentation. The role will facilitate uninterrupted and optimal operation of the services and ensure compliance with service commitments and service management processes.

• Provide technical expertise, planning and support for telecommunications services in Clinical Operations and Executive Head office including consultation, provisioning and operational support.
• Collaborate with team members, mobile network carriers and stakeholders in the design, development, and support of Ring Central VOIP solutions.
• Plan, coordinate the execution and support of all aspects of the service including provisioning of hardware, vendor management and network performance reporting.
• Manage complex stakeholder relationships, both internally and externally, ensuring all industry partners and stakeholders are appropriately engaged and updated on all relevant product plans and provide support to design/implement strong service management processes.
• Identify and analyze performance and service delivery trends and issues, evaluate and report on solution operations.
• Provide subject matter expertise on VOIP and all telephony solutions.

Qualifications

• Knowledge of Mobile broadband, data network operations, telecommunications services such as Internet Protocol based services (e.g. VOIP communications) and legacy telecommunications services.
• Understanding of network operations to provide technical direction and support for the preparation of specifications, design and implementation of network components.
• Knowledge of current and emerging telecommunications frameworks strategies, plans, and directives, including hardware platforms, software, networks, databases, applications common business systems, technology infrastructure and operational services.

Requirements

• Analytical, evaluative and problem solving skills to assess clients' telecommunications system and service needs and support development of cost effective solutions.
• Demonstrated problem-solving skills to provide leadership and solutions for advanced technical, operational and service problems.
• Evaluative and analytical skills to coordinate the identification and resolution of system malfunctions.
• Flexibility to address frequently changing priorities in a 24/7 operational environment.
• Demonstrated interpersonal skills to work collaboratively in a team environment.
• Ability to prepare submissions, planning documents, reports, briefing materials and correspondence.
• Capability to prepare presentations, interview clients and explain technical concepts to non-technical audiences.
• Persuasion, tact, diplomacy, and negotiating skills to work with vendors, internal service partners and clients.
• Ability to act as liaison and adviser with all levels of senior management and clients.
• Bilingualism in English and French would be considered an asset.

Benefits

• Access to a yearly education reimbursement fund.
• 30% discount from Shopper Drug Mart purchases.
• Contribution to an Employee Stock Ownership Plan (ESOP) with employer matching percentage.
• Paid vacation days as well as wellness days.
• Choice to enroll in Health & Dental Flex Life Benefits (or in lieu contribute to RRSPs).
• Access to employee assistance program.