[Hiring] Telecom Analyst @Robert Half

Role Description

The Telecom Analyst will provide all levels of support for RH and Protiviti domestic and international in provisioning, billing and equipment ordering for all circuits for voice, data and network infrastructure. The Analyst works with various telecommunication vendors and cabling contracts to ensure delivery and installation of the circuits.

• Analyze telco order requests for wireless, voice and data for office locations.
• Manage & monitor all aspects of the delivery and installation process from conception to completion.
• Communicate with customers via telephone (or email as required).
• Communicate status of ongoing orders to appropriate team members and management.
• Manage billing issues.
• Maintain the order and circuit inventory in the appropriate databases.
• Communicate with telecommunication and cabling vendors for domestic orders.
• Recognize potential jeopardy situations and escalates within the vendor organization for resolution.
• Clear and concise documentation of the issue and the steps taken within the appropriate tracking systems (ServiceNow, Asignet).
• Effectively communicate with other team members.
• Respond to peer requests in a positive and proactive manner.
• Effectively communicate jeopardy situations to management for escalation or assistance.
• Primary contact for simple circuit orders for Domestic Field Office projects.
• Work closely with the project manager to ensure a successful move.
• Handle all telco related issues that affect the project, including but not limited to delivery, installation and testing of the circuits.
• Escalate appropriately for support.

Qualifications

• High School Diploma required.
• BS degree or 2-4 years of related experience.
• Previous vendor management experience required.
• 2+ years’ experience with provisioning circuits.
• Basic technical and telecommunications background desired.
• Excellent customer service skills.
• Excellent verbal and written communication.

Requirements

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

• $45,000.00 - $65,000.00

Benefits

• Exceptional earning potential and a competitive benefits package.
• Group health insurance benefits (medical, vision, dental).
• FSA and HSA healthcare accounts.
• Life and accident insurance.
• Adoption and fertility assistance.
• Paid parental leave of up to 6 weeks.
• Short/long term disability.
• Paid time off for vacation, personal needs, and sick time.
• Up to 17 days of Choice Time Off (CTO) per calendar year.
• Up to 11 paid holidays per calendar year.
• Opportunity to contribute to the company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions for eligible employees.