[Hiring] Technology Generalist – Applications & Cloud Support @AccelOne

Role Description

As a Technology Generalist, you will support and enhance operational technology systems while contributing to application development, integrations, cloud support, and database solutions. This role combines:

• Application & production support
• Cloud infrastructure support
• API and integration development
• Database development and troubleshooting
• Operational problem solving

We are looking for someone hands-on, analytical, proactive, and comfortable wearing multiple hats in a collaborative environment.

Key Responsibilities

• Operational & Application Support
  • Troubleshoot and resolve operational issues across applications, databases, and cloud-hosted environments
  • Act as an escalation point for application and integration incidents
  • Analyze recurring issues and implement long-term solutions
  • Monitor production environments and support operational stability
• Application & Integration Development
  • Design, develop, and maintain applications using:
    • C#
    • Python
    • JavaScript
    • React
  • Build and integrate RESTful APIs
  • Improve application performance, usability, and reliability
  • Support integrations between internal and third-party systems
• Database & Data Support
  • Develop and optimize SQL Server queries, stored procedures, and views
  • Perform data analysis and troubleshooting
  • Ensure data accuracy, integrity, and performance
• Cloud & Infrastructure Support
  • Support cloud-based environments and hosted applications
  • Assist with deployments, upgrades, and environment configurations
  • Collaborate with vendors and internal teams to maintain infrastructure reliability
• Documentation & Continuous Improvement
  • Document operational procedures and technical solutions
  • Identify automation and process improvement opportunities
  • Contribute to service quality and system stability initiatives

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 3+ years of experience developing web-based applications
• Strong hands-on experience with:
  • REST APIs
  • C#
  • Python
  • JavaScript
  • React
  • SQL Server
• Experience supporting cloud platforms such as AWS or Azure
• Experience supporting production applications and operational environments
• Strong troubleshooting and analytical skills
• Excellent communication skills with both technical and non-technical stakeholders

Preferred Qualifications

• Experience with CI/CD pipelines and deployment processes
• Familiarity with source control systems
• Exposure to monitoring, logging, and alerting tools
• Background in application support, production support, or DevOps-related environments

What Success Looks Like

• Operational issues are resolved quickly and effectively
• Business-critical applications remain stable and performant
• APIs and integrations scale reliably with business needs
• Technology becomes a trusted and responsive partner for stakeholders

Benefits

• Work with modern technologies across cloud, applications, and integrations
• Join a collaborative and innovation-driven environment
• Opportunity to make a direct impact on operational excellence and business performance
• Work with distributed international teams and cutting-edge solutions

Location

Remote – LATAM or Northwestern United States