[Hiring] Technology Analyst @City of Raleigh North Carolina

Role Description

The Technology Analyst works within the Administrative Division of Solid Waste to support the technology projects, initiatives, and responsibilities of both divisions. This position will serve as a project lead for department-wide initiatives within their area of responsibility.

• Manages technical projects; defines system requirements, priorities and viable alternatives; presents solutions to stakeholders; prioritizes and coordinates tasks; maintains schedules and provides project updates; fosters organizational change management.
• Serves as project team member on projects with technical components; works collaboratively to present solutions to stakeholders; analyzes and documents requirements.
• Performs needs analysis; researches technologies for current and future projects; identifies and implements technical solutions and productivity enhancements.
• Oversees business processes and system solutions; identifies, develops, implements and/or maintains technology solutions.
• Provides technology support for Solid Waste Staff; provides application support including system debugging, updating and configuration, user support; documentation creation/management.
• Coordinates vendor relationships; acts as the point of contact between Solid Waste and external vendors/partners.
• Provides analytical support of assigned business systems, servers and applications; develops and maintains reports, technical system documentation, end user reporting tools, database structures, queries and/or technical reference materials; develops system interfaces and extracts/migrates data.
• Provides user training and technical guidance.
• May serve as lead workers, assigning work and monitoring work completion or may supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.

Qualifications

• Associate's Degree or 2 Years of College in Information Technology, Computer Science, or related field; 1 to 3 years' experience in asset management, system administration or a related field.
• Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire.
• CompTIA A+ and Microsoft Certification.

Requirements

• Knowledge of business systems and technology practices.
• Knowledge of project management principles.
• Knowledge of business process analysis and system requirements.
• Knowledge of troubleshooting and root cause analysis.
• Knowledge of reporting, data, and technical documentation.
• Skills in project coordination and organization.
• Skills in technical troubleshooting and problem-solving.
• Skills in system and application support.
• Skills in reporting and data analysis.
• Skills in communication and customer service.
• Ability to work collaboratively with staff, vendors, and IT.
• Ability to manage multiple projects and priorities.
• Ability to analyze problems and recommend solutions.
• Ability to explain technical information clearly.
• Ability to support users and provide training.
• Ability to adapt to new technology and processes.

Benefits

• Accommodations for individuals with disabilities are provided upon request.