[Hiring] Technical Solutions Lead @Findigs

Role Description

We are seeking a Technical Solutions Lead to be the technical bridge between our customers and our product by leading the post-sales technical journey for our enterprise customer base, as well as supporting scaling technical operations across all segments. You will be a trusted advisor and technical leader to both our customers and our internal teams.

This is a highly visible, customer-facing role that requires a sophisticated blend of enterprise architecture, project leadership, and relationship management.

Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.

Where you will make an impact:

• Lead the technical delivery for a diverse portfolio of customers, with a focus on strategic accounts, ensuring architectural alignment and rapid time-to-value.
• Partner with the Sales teams during the pre-sales cycle for strategic accounts to conduct technical discovery, assess feasibility, and build tailored implementation plans that accelerate the closing of new business.
• Act as the primary technical point of contact for external executive stakeholders, managing complex timelines, nationwide rollouts, and multi-threaded technical troubleshooting.
• Develop and refine technical documentation, implementation blueprints, and best practices to standardize delivery across all market segments.
• Drive long-term technical health and adoption, ensuring configurations are optimized for the customer’s unique business objectives.

Qualifications

• 5+ years of experience in technical account management, solutions architecture, or implementation consultancy, with a proven track record in the Enterprise SaaS space.
• Experience mentoring junior team members or direct people management experience, with a desire to grow as a leader.
• Exceptional problem-solving ability with a deep interest in getting down to the root cause of an issue or process gap.
• Knowledge of core web concepts, such as Chrome Developer tools.
• Ability to independently diagnose and resolve API integration issues by analyzing request/response data and system logs.
• Strong ability to work with structured data formats (e.g., JSON, XML) in the context of APIs and system integrations.
• Expert-level technical troubleshooting and debugging skills and enterprise security protocols (e.g., OIDC, SAML, and OAuth).
• Exceptional ability to navigate complex organizational structures and translate technical requirements for a diverse group of stakeholders.

Requirements

• This role requires the ability to travel up to 20% to meet with strategic customers on-site and attend leadership off-sites.

Nice-to-haves

• Experience with Property Management Systems (PMS) such as Yardi or MRI is highly preferred.
• Experience managing fintech, collaboration, or infrastructure tool implementation at the Enterprise level.
• Ability to identify systemic product gaps and collaborate with Engineering to build scalable solutions.
• Experience with enterprise project management methodologies and tools (Jira, Monday, Asana).
• Background in scaling technical teams or improving post-sales operational efficiency.

Benefits

• Location: We operate on a hybrid schedule (3-4x times in-office per week), with core collaboration days on Monday, Tuesday, and Thursday at our newly renovated NoHo office.
• Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
• Competitive Compensation: Competitive OTE + Pre-IPO equity.
• Generous Time Off: Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
• Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.

Compensation

• $150,000 - $190,000 a year (Compensation disclosure as required by NYC Pay Transparency Law).
• $170,000 – $190,000 (New York City) / $150,000 – $175,000 (Remote).
• The range listed includes a competitive base salary and a performance-based bonus.
• Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full-time employees receive an equity compensation package.

Interviewing with Us

We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.

We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.