[Hiring] Technical Service Manager @W. R. Grace & Co.

Role Description

Provide technical service for Grace’s hydroprocessing catalyst technologies, including Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating. Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts, monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals.

Responsibilities

• Serve as the primary technical contact for assigned refinery accounts, building strong customer relationships.
• Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
• Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
• Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
• Provide unit operating data to R&D and help translate findings into customer recommendations.
• Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.
• Work safely in a refinery environment.

Qualifications

• B.S. in Chemical Engineering or a related technical field.
• 7+ years of refinery experience with an understanding of hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
• Understanding of how equipment functions in the field and of overall plant operations.
• Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to all levels of customer management.
• Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.
• Ability to travel up to 40% (typically 20–30%).
• Ability to obtain a TWIC (Transportation Worker Identification Credential), if not already held.

Preferred Qualifications

• Knowledge of hydroprocessing-specific equipment.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Grace Wellness Program
• Flexible Workplace with maximum overlap with the core hours
• Retirement Plans
• 401(k) Company Match
• Paid Vacation and Holidays
• Parental Leave
• Tuition Reimbursement
• Company Donation Match Program