[Hiring] Technical Service Manager @FMC Corporation

Role Description

The Technical Service Manager (TSM) handles all the technical support functions for their area on behalf of FMC. This person works closely with the sales team and the regional sales leadership in the region. The research testing funds to the universities flow through the Technical Services Manager as does training presentations, localized sales tools and customer complaints. The TSM collaborates closely with the other technical support personnel outside the local geography as well as the marketing, regulatory and product development groups. The TSM will work closely with the Regional Technical Manager to ensure the technical focus of the region is in harmony with the technical focus across the North America Crop Business.

Responsibilities

• Maintain strong technical knowledge of commercial agriculture, new technologies and competitive chemistries & positioning impacting the business.
• Build and maintain strong working relationships with university extension personnel and other important influencers in the territory.
• Develop, execute & supervise appropriate support activities aligned with key initiatives as outlined in the annual FMC Goals and Objectives.
• Work hand in hand with Product Development teammates to ensure testing programs are aligned with market trends.
• Manage expenses, service to sales dollars & product demo budget consistent & aligned with key regional initiatives.
• Provide technical product training & give regional guidance on complaint handling.
• Manage, implement & supervise research testing funds and influence trial plans through the grant-in-aid (GIA) budget.
• Develop various training modules & take the lead in providing technical consulting & training to internal & external groups.
• Provide necessary proof of validation using sound data and information for label updates and amendments.
• Produce sales tools such as newsletters, technical recommendation sheets and other sales collateral.
• Carefully review, edit and approve technical, sales, marketing and or advertising communications.
• Continue to strengthen the communication between other regional technical support groups and internal functional groups.
• Analyze regional agronomic trends and provide strategic recommendations to leadership.
• Mentor and coach junior Technical Service Representatives.

Qualifications

• 5+ years’ experience in technical support, selling chemical crop protection, seed or agronomy services.
• Certified Crop Advisor or equivalent certification desired.
• Excellent speaking, writing, and computer skills.
• Working knowledge of ARM.
• Capable of designing protocols and research projects that creatively and effectively demonstrate the features and benefits of agronomic inputs.
• Proven ability to effectively transfer technically complex information to an audience with more limited technical expertise.
• Demonstrated ability to operate effectively under pressure, navigate contentious situations and resolve conflict.
• Ability to build and sustain strong business relationships with customers and teammates.
• Demonstrated ability to make decisions under minimum supervision.
• Ability to develop and service business relationships with agronomy staff of key retail accounts.
• Demonstrated ability to make independent judgments with review from management.
• Demonstrated ability to effectively negotiate with customers, teammates and management.
• Experience leading projects or special assignments involving work outside the area/region.
• Recognition as a valuable technical resource to others within the sales organization.
• Demonstrated independence in leading projects.
• Ability to live within the TS region to effectively service Sales and customer needs.

Requirements

• MS in Entomology, Plant Pathology/Physiology, Weed Science, Agronomy or other agricultural/related science or equivalent experience.
• PhD preferred.

Benefits

• FMC is an equal opportunity employer.
• We are committed to creating a diverse and inclusive workplace.
• We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected status.