[Hiring] Technical Service Manager @Chemtrade

Role Description

The Technical Service Manager provides technical and safety support to chlorate customers by conducting on-site reviews, assessing practices, and recommending best practices. The role serves as the primary point of contact for product issues, analyzing data to support business and sales decisions. The manager leads internal and external technical resources to resolve issues, builds strong customer relationships, and supports Sales and Business teams in achieving their objectives. This position requires strong technical knowledge of pulp and paper processes and product applications, along with the ability to maintain critical customer relationships and implement effective solutions.

Qualifications

• Bachelor’s degree in Chemistry, Engineering or related field
• 5–10 years of relevant experience in Technical Service, Process Engineering, or Sales within the Pulp & Paper industry, with strong expertise in chlorate bleaching
• Ability to travel between 25-40% of his time

Responsibilities

• Design and execute customer engagement strategies to conduct on-site chlorate process audits, ensure safe and effective product usage, and deliver best-practice recommendations aligned with strategic business objectives
• Serve as a technical and operational partner to customers, responding to inquiries and resolving operational challenges related, directly or indirectly, to the use of Chemtrade products
• Build and maintain strong customer relationships, proactively addressing concerns and taking corrective action when service or performance issues arise to ensure a high level of customer satisfaction
• Plan, coordinate, and implement customer trials, including reviewing pre-delivery reports and attending first deliveries in compliance with Responsible Care® standards
• Provide training and guidance for operators, engineers, and other customer personnel on safe handling, environmental, health & safety (EHS), storage, and application of products
• Analyze customer operational and performance data, draw conclusions, and prepare clear, actionable reports with findings and recommendations, present results directly to customers
• Maintain a strong understanding of cost drivers affecting customer profitability and efficiently utilize internal resources to meet budget and performance targets
• Identify, evaluate, and communicate value-creation opportunities that support current business strategies or growth initiatives, providing regular updates to Business and Sales teams
• Collaborate cross-functionally with Sales and Marketing to support existing business, develop new opportunities, and execute customer-focused projects
• Maintain and update industry benchmark study
• Provide technical expertise on the management of off-specification Chemtrade products, including identifying suitable customers and engaging in technical and commercial discussions to facilitate appropriate actions

Skills and Competencies

• Strong communication, analytical, creative thinking, and problem-solving skills
• Proficient in proposing actions, identifying and illustrating opportunities, making recommendations and presenting them
• Ability to collaborate across various functions to achieve results
• Solution-oriented mindset driven by natural curiosity
• Demonstrated success working autonomously
• Commercial mindset (customer centric)

Benefits

• Family-friendly benefits
• Opportunities for career growth and advancement