[Hiring] Technical Service Coordinator @MacroArray Diagnostics GmbH

Role Description

We need you for:

• Maintenance and servicing: Performing regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life.
• Fault diagnosis: Identifying and analysing technical faults in devices and systems, troubleshooting, and carrying out the necessary repairs.
• Installation and commissioning: Installing and commissioning new equipment, including training laboratory personnel in its proper use and operation.
• Customer support: Providing technical assistance and advice to customers, ensuring a high level of service and satisfaction.
• Documentation: Accurately recording all work carried out, including service reports and technical documentation.
• Spare parts management: Managing the procurement, replacement, and stock of spare parts as needed.
• Quality assurance: Ensuring all equipment meets relevant quality standards and compliance regulations.
• Logistics: Coordinating the delivery and installation of equipment to laboratories or medical practices.
• Sales support: Supporting the sales team through participation in national trade fairs and congresses, as well as maintaining close collaboration with sales colleagues.

Qualifications

• Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification.
• Proven experience in field service engineering, experience in coordinating the group team departments.
• Proven experience in the maintenance and repair of laboratory diagnostic equipment, ideally within the medical technology or laboratory sector.
• Strong technical aptitude with the ability to quickly understand and diagnose complex systems.
• A self-motivated, solution-focused approach and a high degree of personal initiative.
• Excellent communication skills in Italian and English, both when engaging with clients and collaborating within a team environment.
• Willingness to travel extensively across Italy and flexibility to support a variety of customer sites as required.
• Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems.
• A full Italy driving licence (Category B) is essential.

Benefits

• Permanent full-time position (40h): Flexible working hours with long-term security.
• Attractive compensation: Competitive salary package, car allowance, and additional health insurance.
• Innovative work environment: Be part of a dynamic, fast-growing company with modern structures.
• Development opportunities: Support for further training and professional qualifications.
• Team culture: A motivated, supportive team and a positive working atmosphere.
• Modern equipment: Up-to-date IT tools and technology to support your work effectively.