[Hiring] Technical Operations Manager @InvoiceCloud

Role Description

The Technical Operations Manager is responsible for owning and operating the Infrastructure Service Request intake and prioritization process within JIRA. This role oversees triage, prioritization, scheduling, and communication of all infrastructure-related work, including patching, security updates, and larger platform initiatives routed into platform scrum teams. The Technical Operations Manager partners closely with Cloud Platform Engineers, InfoSec, product owners, and cross-functional stakeholders to ensure predictable delivery, operational integrity, and compliance with change-management processes.

As part of an on-call rotation, you will serve as an escalation point for major incidents, lead post-mortems, and implement improvements that raise reliability toward a 99.99% uptime target.

This role reports directly to the Vice President of Platform Engineering and directly manages a team of Cloud Platform Engineers, with accountability for hiring, coaching, performance management, and career development.

Qualifications

• Bachelor’s degree and minimum 5 years of experience in Infrastructure, Platform Engineering, Site Reliability Engineering, or related technical operational roles.
• Demonstrated experience managing technical work intake processes and backlogs using JIRA or similar tools.
• Experience coordinating maintenance windows, patch cycles, or operational readiness activities.
• Strong understanding of change-management frameworks and operational governance best practices.
• Excellent communication skills and experience engaging with senior technical and business stakeholders.
• Strong analytical capabilities for assessing technical risk, complexity, and business impact.

Requirements

• Expertise supporting and troubleshooting Microsoft Azure, including AKS, VNets, NSGs, Load Balancers, VPN/ExpressRoute, managed identities, and Azure Policy/RBAC.
• Expertise supporting and troubleshooting Kubernetes experience: cluster operations, scaling, upgrades, workload security, and troubleshooting.
• Expertise supporting and troubleshooting Cloudflare DNS, CDN, WAF, and Zero Trust configurations.
• Experience with Terraform for modular, reusable cloud provisioning.
• Experience with Ansible for system configuration and application deployment.
• Automation skills using PowerShell, Bash, and/or Python.
• Experience supporting and troubleshooting Windows Server, IIS, and .NET Framework/Core application environments.
• Experience supporting and troubleshooting Ubuntu Server, Nginx, and Python Django applications, including containerization and integration with Azure services.
• Experience designing and managing firewall rules, NSGs, ACLs, and network segmentation strategies in both cloud and on-prem environments.
• Experience with GitHub Actions or Azure DevOps for automated builds, tests, deployments, and environment promotions.
• Familiarity with PCI, SOC2, and SOX requirements and experience operating cloud environments in compliance with these frameworks.

Benefits

• Base salary is one component of total compensation.
• Employees may also be eligible for an annual bonus or commission.
• Some roles may also be eligible for overtime pay.
• Base Compensation Range: $130,000 — $160,000 USD.

Company Description

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group.

Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives.