[Hiring] Technical Operations Engineer @Paired

Role Description

We're looking for a Technical Operations Engineer to own the reliability, quality, and integrity of our technical systems and data.

• Monitor system health, investigate incidents, and implement reliable fixes.
• Build and maintain automation, alerting, and observability systems to reduce manual work.
• Manage data integrity across CRM, customer portal, product analytics, payments, and support tools.
• Investigate and resolve data discrepancies, synchronization issues, and integration failures.
• Develop and maintain automated QA and testing workflows.
• Build dashboards and reporting that enable non-technical teams to self-serve key information.
• Use AWS, Terraform, Datadog, and testing frameworks to maintain reliable technical infrastructure.
• Identify recurring technical problems and automate or improve processes to prevent them.
• Use AI tools as part of daily technical workflows while validating their outputs and decisions.
• Communicate technical issues clearly to both technical and non-technical stakeholders.

Qualifications

• More than +5 years of experience in at least two of the following: SRE/DevOps or Technical Support.
• Working knowledge of AWS, Terraform, and Datadog or comparable monitoring/observability tools.
• Experience with Cypress or another automated testing framework.
• Proficiency with TypeScript/JavaScript or Python.
• Strong ability to write and troubleshoot SQL and NoSQL queries; MongoDB is a plus.
• Experience maintaining data quality and synchronization across CRM, payments, support, or other business systems.
• Strong troubleshooting and incident-response skills.
• Practical experience using AI tools to accelerate technical problem-solving and development.
• Comfortable taking ownership of ambiguous technical problems with minimal supervision.

Benefits

• Competitive salary in USD
• Fully remote work environment with flexible scheduling