[Hiring] Technical Lead @Gigmo Solutions

Role Description

You will provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate. You will lead the technical team, support case resolution, diagnose complex issues, provide technical guidance, and ensure timely and accurate resolution.

This is a hands-on technical leadership role. You are expected to:

• Reproduce issues
• Read error telemetry
• Understand the platform properly
• Guide team members through complex technical issues
• Reach a correct answer rather than a deflection

Qualifications

• Demonstrable hands-on experience building and supporting Power Apps (canvas and model-driven) and Power Automate flows in a real working environment.
• Working knowledge of Dataverse, connectors, environments and Power Platform security concepts.
• Ability to troubleshoot from error messages, run history and logs rather than by trial and error.
• Strong written English. You will be writing directly to customers.
• Strong leadership, communication and team management skills.
• Reliable high-speed internet, a working machine, and a quiet place to work through your shift.
• Willingness to work in rotational shifts and within the client's security and data handling requirements.

Requirements

• Lead and manage the technical team handling Power Apps and Power Automate cases.
• Provide technical guidance and support to team members on complex issues and escalations.
• Review technical resolutions and ensure quality, accuracy and adherence to support standards.
• Mentor and guide team members to improve troubleshooting and technical capabilities.
• Take ownership of complex technical issues and provide appropriate solutions or escalations.
• Coordinate with relevant stakeholders to ensure timely resolution of critical issues.

Benefits

• Full-time role with a focus on leading the technical team while remaining hands-on with Power Apps and Power Automate technical issues.
• Flexibility to work in rotational shifts based on business and client requirements.
• Responsibility for day-to-day technical guidance, case escalations, team support, quality of resolutions, and ensuring that the team meets defined support standards.
• Ensuring technically accurate resolutions, appropriate case documentation, timely escalations, and adherence to customer support standards.
• Activity monitoring during shift hours, explained fully during onboarding.
• Completion of Gigmos onboarding, client-specific process training, and any certification the client mandates before taking live cases.

Company Description

Gigmos is a global technical support and managed services company built on a dual workforce model: a core of permanent employees supported by a distributed pool of gig engineers. Our workforce is spread across 9+ countries and we support our clients in 6+ global languages, working predominantly remotely. We have been a delivery partner to Microsoft for over six years, alongside other global technology clients.

We are also actively building AI into how support gets delivered rather than treating it as a bolt-on. That includes:

• AI assisted troubleshooting and knowledge retrieval for engineers
• Automated case summarisation and quality scoring
• Intelligent routing and triage of incoming volume
• AI driven analysis of operational and customer data

Our differentiator is the ability to scale skilled support capacity up and down on demand, across time zones, skills and languages, without carrying idle bench cost. This role sits at the centre of all three.