[Hiring] Technical Director, Claims - Commercial, E&S/Specialty @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Commercial, Excess Surplus (E&S) and Specialty Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Technical Director, you'll direct claims coverage and strategy by line of business or risk for Commercial, E&S, and Specialty. You'll drive technical oversight of claim matters by providing meaningful and effective consultative guidance, contributing to the Claims Division attainment of high quality claim outcomes. We’ll count on you to provide operational technical support and develop coverage training plans and strategies for the Claims Division. You'll identify, evaluate and communicate industry trend information and provide risk recommendations to the Claims and Underwriting Divisions.

Qualifications

• Undergraduate degree or post-graduate studies preferred.
• Legal degree desired.
• State licensing where required.
• Successful completion of required and/or applicable claims certification training and/or classes.
• Typically, ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred.
• Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues.
• Proven experience handling and/or managing high severity, complex claims, and litigation.
• Specific experience in a particular line of business may be required by the hiring business unit.

Requirements

• Excellent customer focus to proactively identify and understand customer needs.
• Ability to effectively communicate interpersonally with individuals and groups.
• Demonstrated decision-making skills, effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management.
• Ability to make decisions, establish priorities, and set strategic directions.
• Ability to organize and deal with a variety of situations, discern problems and recommend and/or implement resolutions.
• Ability to utilize PC and applicable software preferred.
• Other criteria, including leadership skills, competencies and experiences may take precedence.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• More benefits available.