[Hiring] Technical Consultant 1 - Patient Monitoring @Philips

Role Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

• Provide technical recommendations that best suit the environment based on customer requirements.
• Support the transition from a break fix operating model to a customer solutions focused operating model.
• Drive continuous improvement of implementation methodology and service offerings.
• Actively support to implement service strategies to achieve customer loyalty.
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners.
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments.
• Provide a technical review of system configuration to ensure viability of system performance during implementations.
• Diagnose and resolve electronic, networking, and mechanical problems.
• Approximately 70% travel across the specified geography is required, with average driving time of 1-4 hours daily.
• Occasional overnight stays and travel by air and/or train may be required.

Qualifications

• 1+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Network configuration and/or troubleshooting experience.
• Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.

Requirements

• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
• Adhere to requirements and work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
• Wear all required personal protective equipment.

Benefits

• Hourly pay range for this position in FL is $29.00 to $45.00, plus overtime eligible.
• Field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.
• Participation in the comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.