[Hiring] Technical Business Analyst @Kurtosys

Role Description

Kurtosys helps asset and wealth managers transform complex data into meaningful client communications, reporting, and digital experiences. We work at the intersection of technology, data, design, and financial services — building solutions used by global investment firms.

We’re looking for a technically curious, client-focused problem solver to join our global support team. This role is ideal for someone who enjoys:

• Understanding how systems work
• Digging into technical issues
• Analysing data
• Helping clients solve problems

You’ll work across support, troubleshooting, configuration, and operational delivery — partnering closely with both clients and internal teams. We’re not looking for someone who simply closes tickets. We’re looking for someone proactive, eager to learn, and excited by technology, problem-solving, and continuous improvement.

This role supports international teams across APAC and the US and therefore requires flexibility to work aligned regional hours. Candidates should be comfortable working one of the following shifts:

• APAC hours: 00:00 – 09:00 SAST
• US hours: 17:00 – 03:00 SAST (or 16:00 – 02:00 SAST during US daylight savings)

What You’ll Do:

• Investigate and resolve client support issues
• Analyse and troubleshoot data using SQL
• Work with structured data formats such as JSON, XML, CSV, and XLSX
• Support reporting production cycles and operational processes
• Implement configuration updates and solution enhancements
• Collaborate with technical and client-facing teams across regions
• Build a deep understanding of Kurtosys products and client environments

Qualifications

• 3–5 years’ experience in a technical support, technical BA, or client-facing technical role
• Strong SQL skills and confidence working with data
• Exposure to APIs, JSON/XML, or structured data environments
• Strong communication and problem-solving ability
• A proactive mindset and willingness to learn
• Someone who is curious, collaborative, humble, and takes ownership

Requirements

• JavaScript debugging or scripting exposure
• SaaS or platform support experience
• Exposure to financial services or asset management
• Experience with Jira and Confluence

Benefits

• This is an opportunity to join a globally growing team where you’ll be trusted with real ownership
• Exposed to complex technical environments
• Encouraged to continuously learn and grow