[Hiring] Tech Stack Administrator @AppDirect

Role Description

• Serve as an administrator for the company's CRM platforms (HubSpot and Salesforce)
• Configure and maintain CRM objects, properties, workflows, automation, and pipelines
• Manage user roles, permissions, and security settings within the CRM
• Ensure data integrity through deduplication, validation rules, and standardized data entry processes
• Administer and maintain the broader revenue and business technology stack, including marketing automation, sales engagement, support/ticketing, and analytics platforms
• Manage integrations between platforms using native connectors, APIs, or iPaaS solutions (e.g., Zapier, Workato, Boomi)
• Develop and enforce data governance policies across all systems
• Develop training materials, guides, and SOPs for end users across departments
• Manage SSO, two-factor authentication, and access controls across platforms
• Conduct periodic access reviews and security audits

Qualifications

• 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar)
• Proven experience managing a SaaS technology stack in a B2B environment
• Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.)
• Experience with data management, migration, and hygiene best practices
• Proficiency in building reports, dashboards, and workflow automation
• Excellent problem-solving skills and attention to detail
• Strong communication and project management skills
• Ability to work cross-functionally with Sales, Marketing, CS, and IT teams

Company Description

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support.

• Powering millions of cloud subscriptions worldwide
• Helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy