[Hiring] Team Performance Lead @Ingeus Careers

Role Description

We’re excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role.

You’ll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services. Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.

What You’ll Be Doing

• Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets
• Coaching, mentoring, and performance managing staff to drive continuous improvement
• Monitoring, analysing, and reporting productivity and quality data to the AC Manager
• Allocating and overseeing workloads to maintain a seamless operational flow
• Managing operational concerns, resolving issues, and escalating where required
• Partnering with Clinical Performance Leads to escalate and close clinical queries
• Supporting employee development and contributing to a positive team culture
• Proactively managing absence to ensure strong service continuity
• Embedding best practice across the team in alignment with HAAS contract expectations
• Taking on ad hoc responsibilities to support the centre as needed

Qualifications

• Demonstrable supervisory or team leadership experience
• Strong communication and collaboration skills
• Ability to balance people leadership with performance targets
• Professional, adaptable, and solutions-focused approach
• Highly organised, with the ability to maintain high-quality standards
• Experience in an assessment centre or operational environment is desirable but not essential

Benefits

• Salary: £35,100 + up to 10% annual bonus and benefits package