[Hiring] Team Leader @Services for the Underserved

Role Description

The Team Leader position involves the clinical supervision of a small number of licensed, non-licensed staff and direct service provision in a behavioral healthcare setting. The employee is responsible for developing, implementing, and coordinating therapeutic services within the program. The Team Leader supervises and provides multi-disciplinary clinical and case management services delivered by a team of professionals with a focus on engaging consumers with serious mental illness and substance use. The employee ensures that the needs of consumers, program goals, and contract objectives are effectively achieved. Work involves some direct care services that include client assessment, individual and group counseling, and applying various therapeutic interventions. The employee exercises considerable professional initiative and judgment.

Qualifications

• Master’s degree in social work, psychology, rehabilitation counseling, or a related field
• LMSW, LCSW, LMHC required
• Must have excellent verbal, written, and interpersonal communication skills
• At least two years of supervisory/management experience in human services; clinical experience in crisis assessment and treatment

Requirements

• Directs and coordinates consumer admission process, treatment and rehabilitation services, support services, and discharge process
• Implements and coordinates clinical services in the program; monitors services to ensure that professional standards are maintained and services are delivered in accordance with certification requirements and agency policies
• Leads team organizational and service planning meetings, as well as other meetings regarding visits, appointments, and client discussion
• Ensures program emphasizes goal-driven case management functions; symptom management; family and other support system interventions; and facilitation and coordination of essential services to consumers
• Supervises team of staff through both direct observation in the office and in the community, when applicable
• Reviews records; establishes work schedules; sets standards of performance for program staff; evaluates work performance; handles complaints and grievances; conducts staff training
• Responds to consumer needs promptly, accurately, and with courtesy and respect. Models appropriate behavior. Represents the organization in a positive and appropriate manner to outside resources
• Develops, conducts, and monitors treatment interventions for specific target populations; provides support to staff and clients in crisis or problem cases
• Performs consumer-centered, comprehensive assessments to determine needed services for all consumers; develops both initial and ongoing treatment plans; assigns the most appropriate staff to the individual treatment team and actively participates in all activities in revising treatment plans as the participant’s needs change
• Reviews/manages ongoing program notes, assessments, reports, risk management, incidents, and meets deadlines required in a timely manner
• Maintains systems and supports to monitor this work and establish continuity and accountability
• Ensures implementations of systems are in place to address emerging issues and prevent future instances
• Ensures program operates in accordance with contractual requirements and other applicable regulations, including program standards and performance improvement plans
• Remains current and updated on new regulations, policies, and best practices and trains staff on policies
• Participates in quality improvement process, administrative meetings, team meetings, in-service trainings, client staffing, and case reviews
• Builds a strong team: supports and supervises program staff
• Performs on-call duties for crisis intervention and supervision
• Maintains relationships with agency support departments including IT, HR, Finance, and Quality Assurance to strengthen program operations
• Develops tracking/organizational system to manage all program operations, tasks, and other duties
• Interprets relevant information to resolve problems. Effectively balances considerations and alternatives to make sound decisions
• Handles unexpected situations by responding effectively to challenges, deadlines, and emergencies. Copes adequately with stress on the job
• Applies time management skills to work effectively within given deadlines. Organizes own time and prioritizes workload effectively. Uses resources wisely
• Maintains relationships with outpatient programs, housing programs, as well as continuing to build relationships with organizations that may be able to assist SUS consumers who need other services
• Performs other related work as assigned

Benefits

• Health and wellness resources
• Generous PTO
• Professional development
• Investment in employee growth

Company Description

S:US IS AN EQUAL OPPORTUNITY EMPLOYER. Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential, and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State, and Local laws. S:US is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals.