[Hiring] System Director of Denials Management @CommonSpirit Health

Role Description

This is a remote position. The System Director of Denials Management-Payer Performance and Revenue Reconciliation is a key member of the healthcare organization's leadership team charged with meeting the organization's goals and objectives for assuring the effective, efficient utilization of health care services. This role should be an expert on matters regarding:

• Physician practice patterns
• Over and under-utilization of resources
• Medical necessity
• Levels of care
• Care progression
• Compliance with governmental and private payer regulations
• Appropriate physician coding and documentation requirements

Under the direction of the System Vice President of Utilization Management, this role will have responsibility and accountability for:

• Creating, implementing, and managing an integrated system-wide pre-and post-claim program for monitoring and assessing payer performance regarding clinical denials, appeals, and payments
• Implementing process innovations and working closely with insurance payers, revenue cycle, and national and region team leaders in revenue-producing areas to reduce inappropriate denials
• Ensuring appropriate payment for services provided and securing financial well-being for the organization
• Communicating directly with national and region team leaders and externally with third-party payers
• Standardizing policies, practices, workflow, and data reporting as it relates to system-wide denials

Essential Functions:

• Provides overall strategic direction and leadership for the payer performance and revenue reconciliation team(s)
• Identifies and addresses root causes of clinical claim denials, underpaid accounts, and unpaid accounts
• Develops and implements effective strategies to prevent future denial occurrences and/or claim underpayments
• Minimizes unnecessary write-offs and avoidable losses through targeted solutions enhancing organization cash flow
• Develops reports and dashboards accurately reflecting denial trends and financial impact
• Implements enhanced workflows and procedures to streamline denials management and resolution of denied claims
• Collaborates with Utilization Management, Revenue Cycle, and Payer Strategy to implement comprehensive denials prevention and management strategies across departments and payers
• Monitors healthcare policies, reimbursement models, and industry best practices related to utilization management and denials management for internalization, where appropriate
• Implements long-range strategic plans, goals, and objectives for clinical denials management and claim reimbursement
• Manages assigned budget and assists with the annual budget development process
• Prepares cost estimates and budget recommendations
• Monitors and controls expenditures

Qualifications

• Doctor Of Medicine or Doctor Of Osteopathy from an accredited medical school
• 7 years of experience working with health care delivery systems including significant experience in physician advisory
• Minimum 5 years of leadership experience in a director level, or equivalent leadership role
• Minimum 2 years of experience working within or in collaboration with Revenue Cycle for a health system
• Minimum 2 years of experience performing government, managed care, and commercial appeals
• Previous Physician Advisor/Care Management or equivalent experience

Where You’ll Work