[Hiring] System and Security Administrator @strategycorps
Mar 29, 2025 - strategycorps is hiring a remote System and Security Administrator. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Job Title: System and Security Administrator
Job Location: Brentwood/Remote
Job Summary:
We are seeking a customer-focused and technically adept System and Security Administrator to join our team. This entry-level position is responsible for providing first-line support to end users by troubleshooting hardware, software, and network issues. This role will be responsible for managing and ensuring the security of our organization’s IT infrastructure, systems, and data. This role involves configuring, monitoring, and maintaining security tools, responding to security incidents, conducting regular security assessments, and ensuring compliance with industry best practices and regulations. This role is critical in ensuring smooth and efficient operations for our internal users and delivering high-quality support to resolve IT-related issues.
Key Responsibilities:
- First-Line Technical Support: Provide initial troubleshooting for hardware, software, network, and basic IT-related issues submitted by end users via phone, email, or support ticketing system.
- Issue Diagnosis and Resolution: Identify and resolve technical issues, including system errors, application crashes, printer problems, and connectivity issues.
- Ticket Management: Log, track, and manage support requests through the IT helpdesk ticketing system. Prioritize tickets based on urgency and severity, ensuring timely responses and resolutions.
- Escalation to Higher Tiers: For issues that cannot be resolved at Tier 1, escalate the ticket to appropriate Tier 2 or Tier 3 technicians, providing thorough documentation for follow-up.
- User Account Management: Assist with the creation, modification, and deletion of user accounts in Active Directory or other identity management systems. Handle password resets and permissions.
- System and Software Setup: Assist in the installation and configuration of new hardware and software, including desktops, laptops, printers, and standard office applications.
- Training and Guidance: Provide basic guidance and training to end users on common software applications, hardware usage, and IT best practices to reduce recurring support requests.
- Remote Support: Use remote desktop tools to assist users in resolving IT issues without requiring on-site presence, ensuring a fast response time.
- System Monitoring: Assist with monitoring IT systems and alert management, ensuring proper system performance and identifying potential issues early.
- Network Security: Implement and manage firewalls, intrusion detection/prevention systems (IDS/IPS), and other network security tools to protect the organization’s network from unauthorized access and cyber threats.
- Endpoint Security: Oversee the deployment and management of endpoint protection solutions (e.g., antivirus, anti-malware software, mobile device management) to ensure all devices are secured.
- Security Monitoring: Continuously monitor network traffic, system logs, and security events to identify and respond to potential threats using Security Information and Event Management (SIEM) tools.
- Incident Response: Act as the first line of defense during security incidents, performing incident response activities, analyzing security breaches, conducting forensic investigations, and implementing remediation measures.
- Vulnerability Management: Regularly conduct vulnerability assessments and penetration testing on systems and networks to identify weaknesses. Implement patch management processes to ensure systems are up to date and secure.
- Access Control: Manage user access control policies, including role-based access controls (RBAC), user authentication, and multi-factor authentication (MFA). Ensure that only authorized individuals have access to sensitive information.
- Compliance & Auditing: Ensure compliance with relevant security standards, frameworks, and regulations (e.g., GDPR, HIPAA, PCI-DSS). Perform regular security audits and assessments to verify compliance and identify areas of improvement.
- Security Awareness & Training: Develop and deliver security awareness training for staff to educate them on best practices for data security, phishing prevention, and other security topics. Promote a culture of security awareness across the organization.
Required Skills & Qualifications:
- Education: High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Experience: Previous experience in an IT support or helpdesk role is a plus, but not required.
- Technical Skills:
- Familiarity with common software applications (Microsoft Office 365, email clients, etc.).
- Experience with firewalls, VPNs, IDS/IPS, SIEM systems, and endpoint security tools.
- Strong understanding of network protocols (TCP/IP, DNS, HTTP/S, etc.) and security best practices.
- Experience with vulnerability management tools (e.g., Nessus, Qualys).
- Knowledge of encryption technologies and secure communication protocols (SSL/TLS, IPsec).
- Familiarity with Active Directory, LDAP, and identity and access management (IAM) solutions
- Customer Service: Excellent customer service skills, with the ability to communicate technical information in an easy-to-understand manner.
- Problem-Solving: Strong analytical and troubleshooting skills to resolve issues efficiently and escalate when necessary.
- Communication Skills: Strong written and verbal communication skills to interact with users and document IT issues effectively.
- Organizational Skills: Ability to manage multiple tickets and prioritize issues effectively while maintaining a high level of attention to detail.
Preferred Skills & Qualifications:
- Experience with helpdesk software (e.g., Jira).
- Knowledge of Active Directory for user account management.
- Familiarity with remote desktop support tools (e.g., Splashtop).
- Basic understanding of IT security principles and practices (e.g., password policies, malware protection).
- Experience with cloud security solutions (AWS, Azure, GCP).
- Knowledge of security frameworks and compliance requirements (NIST, ISO 27001, SOC 2).
- Experience with endpoint detection and response (EDR) tools.
- Familiarity with scripting languages (e.g., PowerShell, Python) for automation of security tasks.
- Experience in implementing and managing MFA solutions.
Work Environment & Physical Requirements:
- Ability to work in an office environment, with occasional remote work flexibility.
- May require occasional lifting and moving of IT equipment (e.g., desktops, printers, etc.).
- The position may require shift work and after-hours support during peak periods or emergencies.
Benefits:
At StrategyCorps, we believe that innovation thrives in an environment where collaboration, respect, and empowerment are at the forefront. Our culture is built on trust, integrity, and a commitment to excellence. We foster a supportive and inclusive workplace where every voice is heard, and team members are encouraged to bring their authentic selves to work.
Some of our benefits and perks include:
· 15 days of paid time off after first year
· 15 paid holidays each year
· Paid medical and dental plan for employee-only coverage
· Health Reimbursement Account – HRA that assists with some medical deductible expenses
· 3% 401k contribution based on annual salary, regardless of your contribution
· Company-paid life insurance, short term, and long term disability coverage
· Opportunities for professional development and IT certification support.
Our company uses E-verify to confirm the employment eligibility of all newly hired employees. To learn more about E-verify, please visit: www.e-verify.gov/
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
