[Hiring] Surveillance Operations Manager @Lemieux & Associates LLC

Role Description

We are seeking a dynamic and experienced Surveillance Operations Manager to join our team. This full-time, remote position offers the right individual the opportunity to make a significant impact in our company. Reporting directly to the Vice President of Operations, the Surveillance Operations Manager will play a crucial role in ensuring the delivery of high-quality investigative products to our clients.

Responsibilities

• Supervise and direct investigative field staff and other direct reports to develop and maintain a highly motivated, quality-focused investigative team capable of completing investigations of insurance claims for various coverages, including worker's compensation, general liability, property and casualty, disability, life, and health care.
• Maintain a positive performance-oriented business unit that meets productivity and quality standards through effective training, performance management, monitoring of workloads, and assignment of resources.
• Prepare and communicate performance evaluations and development plans as needed and maintain appropriate personnel file documentation for all assigned staff.
• Model and support the Lemieux & Associates employee culture and effectively balance employee and organizational needs.
• Conduct quality control reviews of investigative work, ensuring that client special handling instructions are followed and case objectives and due dates are met.
• Manage assigned cases until closing while maintaining accurate and well-organized case files.
• Communicate effectively with investigative field staff and clients regarding the progress of assigned cases and make appropriate recommendations for further initiatives.
• Maintain effective working relationships with coworkers and management and keep management adequately informed about territory activity and issues.
• Ensure confidentiality of all information obtained through investigative activities.
• Perform other assignments and projects as dictated by business needs or management direction.

Qualifications

• Bachelor's degree in criminal justice or a related field preferred but not required.
• Minimum of two years of experience managing surveillance investigations. (Seven years of sustained performance as an investigator may be substituted for the experience requirement.)
• At least three years of supervisory experience is highly preferred.
• Private investigator's license or eligibility for licensing in appropriate state(s).
• Ability to travel periodically as needed.

Requirements

• Thorough knowledge of investigative techniques required to direct and manage advanced investigations, all variations of surveillance assignments, written statements, background investigations, activity checks, and locates.
• Exceptional written and verbal communication skills and interpersonal skills.
• Strong organizational and time management skills and proven ability to effectively manage and schedule work assignments and utilize available resources.
• Ability to creatively solve problems and identify opportunities.
• Ability to deliver and accept feedback in a positive manner.
• Proven track record of effectively building and managing teams.
• Strong working knowledge of Microsoft Office, Internet Explorer, and Adobe Acrobat, as well as case management software.
• Proven ability to effectively utilize investigative technologies, including video cameras.

Benefits

• Supportive environment where your skills and expertise will be valued and rewarded.
• Opportunity for a challenging and rewarding career in surveillance case management.

Physical Demands and Work Environment

While performing the duties of this job, the employee is generally in an office setting. The employee is regularly required to sit and operate a computer for long periods. The employee communicates on a regular basis with supervisors, clients, and staff via telephone, video conference, and email. The employee may be required to travel both short and long distances by car or airplane as business needs dictate.