[Hiring] Support Systems Engineer @CareDx, Inc.

Role Description

The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.

• Technical Support & Implementation
  • Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
  • Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
  • Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
  • Assist with remote connectivity setup and VPN configurations for customer sites.
  • Ensure compliance with SLAs while managing ticket queues and project timelines.
• Customer Engagement & Documentation
  • Advise customers on software and hardware requirements before deployment.
  • Provide ongoing support with a strong focus on customer service and follow-up.
  • Document processes, configurations, and troubleshooting steps for internal and external use.
• Collaboration & Continuous Improvement
  • Work independently to execute implementation plans and resolve technical issues.
  • Coordinate with cross-functional teams to optimize system performance.
  • Stay up to date with emerging technologies to improve deployment and support processes.

Qualifications

• Required:
  • Education: Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience).
  • Experience: 2+ years of experience in system engineering, implementation, and automation.
  • Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
  • Experience with SAP Crystal Reports and software interface troubleshooting.
  • Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
  • Expectation is to be on call one week per month.
• Preferred:
  • Experience in biomedical systems engineering.
  • Familiarity with IIS Web Services and website management.
  • Knowledge of coding languages such as Python, C++, or JavaScript.
  • Experience with data conversions and network administration.

Requirements

• Provides timely and effective technical support with high customer satisfaction.
• Ensures seamless software deployment with minimal disruptions.
• Maintains accurate documentation and knowledge sharing.
• Continuously enhances technical skills and industry knowledge.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation.
• And more!